For the second year in a row, Samsung Electronics America has ranked #1 in TVs for overall customer satisfaction and #1 in home appliance service experience in the American Customer Satisfaction Index (ACSI) survey.
“We’re proud to be consistently recognized by our customers in the ACSI survey, a testament to the improvements we have made to the end-to-end customer experience,” said Mark Williams, Vice President of Customer Care at Samsung Electronics America. “We know that when your TV or appliance isn’t working, you want it fixed quickly, the first time. That is why we’ve invested in AI and digital care innovations, best-in-class training, efficient parts distribution and expanding our Samsung Beyond Boundaries3, program to provide more customers with quality care in the US.”
In addition to achieving the #1 rank in overall quality for its TVs, Samsung Electronics also earned the top spot for picture quality, sound quality, ease of use, exterior design, and durability.
For its appliances, Samsung received best-in-class rankings for refrigerators and washing machines, as well as top scores for service experience, ease of arranging service, technician courtesy, helpfulness and timely repairs.
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