Blogs
5 Ways To Revamp Your Approach To Customer Service
Balancing a diverse product profile and increasingly global consumer base brings new and more complex service challenges. The increasing number of consumer touchpoints, and...
Post Type blog
Blogs
Can Video-Chat Kiosks Help Cure Retails’ Ills?
There’s a new wave in retail that’s attempting to take the best aspects of the digital landscape into the physical world: live video-support kiosks...
Blogs
Polaroid Does GoPro One Better By Revisiting Its Roots
If there is one truth in the world of consumer technology, it’s that nothing stays in one place. Change is the one constant, whether...
Blogs
Are Curved TVs Just A Gimmick?
John Sciacca is one of the principals of Custom Theater and Audio in Myrtle Beach, S.C., and a frequent contributor to TWICE sister publication...
Blogs
Automatic For The People: How POS Can Save Your Business
Holding onto the customer is crucial in all of retail, but for the small business sector, it’s of the utmost importance. The time and...
Blogs
All Hype, No Harm: e-Commerce Sales Tax Won’t Kill The Internet
The conversation over Internet sales tax has assumed an apocalyptic tone. Like doomsday prophets babbling on a street corner, some people continue to claim...
Blogs
7 Facts Every Retailer Needs To Know About Price Image
In this era of price transparency, you would think that it’s easy enough for a retailer to convey its price image to potential customers....
Blogs
hhgregg: Sixty Years Of Kitchen Culture
As hhgregg celebrates its 60th anniversary, the CE, appliance and furniture chain recounts the innovations that have revolutionized the heart of the home. The...
Blogs
A Transformative Emmy Awards
Over the last decade or so, the line between the technology world and the entertainment world has been blurring. Even CES has morphed into...
Blogs
Turning Home Automation Into A Must-Have
Home automation brings convenience and a certain measure of peace of mind to homeowners. From within the house or afar, you can check and...
Another View
How iPad Takes Me Out To The Ballgame
For this New York baseball fan there is nothing quite like both the Yankees and the Mets in pennant races during September. What I...
Blogs
Bad TV Audio: Beyond The Help Of Hearing Aids
The dirty secret of TV manufacturers is that they don’t care about sound quality. An even darker secret is that consumers don’t seem to...
Blogs
Vaporware Beware: Kickstarter No-Show Forced To Pay Backers
Washington became the first state to enforce action against a failed crowdfunding project. A King County court ordered the founders of the Asylum Playing...
Another View
Best Buy Taking ‘Departments’ To Another Level
News earlier this month that Best Buy will be partnering with Macy’s and operating shops in the department store’s locations is appropriate since the...
Blogs
How Retailers Can Make The Holidays Merrier
It’s that time of year again when retailers close the books on back-to-school sales and head into the season that will ultimately determine whether...
Blogs
Think We Need A Tech Mogul For President? McAfee Is Your Chance
You know what this country needs? Another presidential candidate. Enter John McAfee. Yes, that John McAfee, the man who made his fortune on anti-virus...
Blogs
Hold Your Horses, Jane Jetson
Word this morning of an AllJoyn-based common platform that could connect smart household appliances regardless of brand is welcome news for an industry that’s...
Blogs
Why Apple’s New iPhone Won’t Include Wireless Charging
Apple fanboys and fangirls are anxiously awaiting the introduction of the new iPhone on Wednesday, but wireless charging is one new feature that’s not...
Blogs
You Can’t Afford to Misread Elusive Millennial Shoppers
The back-to-school holiday (second largest revenue generating holiday for retailers) has grown a whopping 42 percent over the past 10 years. This year alone,...
Blogs
The Importance of Being (At) IFA
Each year, the global consumer electronics glitterati gather in a gleaming and exciting post-war playground for a must-attend/must-be-seen-at convention. If my clumsy literary vagueness...
Blogs
How Target Got Its E-tail Groove On
When Target released its Q2 2015 earnings report, shareholders were pleasantly surprised. The retailer surpassed Wall Street expectations and its own high-end forecast. The second...
Blogs
Consumers Slow to Embrace Apple Pay
Will Apply Pay ring the cash register for the most profitable company in the world? If indications are accurate of recent U.S. consumer reaction...
Blogs
How To Maintain Healthy Margins In A Cutthroat Category
Promotions have always played an important role in retailing strategy. Whether to clear the shelves of last year’s models (or slow-moving inventory in general)...
Blogs
Is The Apple Watch The New Steroids? (MLB, Ned Yost Don’t Think So)
Major League Baseball last month gifted Kansas City Royals manager Ned Yost with an Apple Watch as a thank you for coaching this year’s...
Blogs
Klipsch/Dolby Atmos Demo: Duck, Dodge, And Hide
Dolby Labs and Klipsch co-hosted an impressive demonstration of the power of Dolby Atmos object-based surround at Dolby’s offices in Manhattan. Just one word:...
Blogs
Windows 10 More Of A Six
Apologies in advance to my new friends at Microsoft, Intel, HP, Asus, Toshiba and Lenovo, but Win10 has won mixed reviews at the Wolf...
Blogs
Death Of The Salesman?
With the explosion of online retail giants like Amazon.com, the new digital economy has turned traditional consumer buying behavior upside down, making your everyday...
Blogs
How Turnkey Aftersales Solutions Open Doors For Smartphone OEMs
There is now a mobile device out there for every type of customer, ranging from the adventurous to the cost-conscious and the luxury-seeker. Thanks...
Blogs
Unlocking Growth With The Right Payment Options
Here’s a newsflash: Money and the way that we use it are changing right in front of our eyes. Businesses have taken notice. In...
Blogs
Verizon Wireless Fighting Back
Verizon Wireless has long contended it wouldn’t be dragged into the price-war mud, but it has stepped cautiously into the mud up to its...
Blogs
Sorry Rubio. Amazon Isn’t The Largest Retailer In The World
In last night’s GOP Debate on Fox, U.S. State Senator and Republican candidate Marco Rubio said Amazon is the country’s and the world’s largest...
Blogs
Subscription Commerce: Reshaping The Future of CE Retail
Consumers are increasingly foregoing the security of owning things for the affordable flexibility of on-demand access – and according to Goldman Sachs, millennials are...
Blogs
Bill Nye Reads Mean Tweets
Bill Nye the Science Guy is the center of a Kickstarter campaign by two fans who intend to make a movie about the science...
Blogs
A Letter To Logitech’s Competitors
When a company makes major changes to its brand it usually signifies a strategic shift in direction. This can be triggered by numerous things,...
Blogs
Music Industry Grooving On Vinyl
The unexpected revival of vinyl record sales is having a residual effect on the healthiness of local, independent record stores, and a music industry...
Blogs
IoT’s Missing Link
There were thousands of new products and innovations introduced at this year’s CES – many within the connected-life segment of the Internet of Things...
Blogs
Eli Manning & Tony Romo Are The New Rob Lowe
DirecTV was forced to kill its popular Rob Lowe commercial campaign back in April when the National Advertising Division of the Council of Better...
Blogs
Why Neil Young And Taylor Swift Don’t Matter
Neil Young is the latest major music act to pull his catalog from streaming services such as Spotify, Pandora and Apple Music. Young’s anti-streaming...
Blogs
New Take On Old TV/DVD Players
Compact TV/DVD players for the bedroom were big deals back in the ’90s, and now one company is updating the concept to reflect 2015...
Another View
Retail Lessons From Harrods
My wife and I just returned from our first visit to London, to attend a college graduation and sightsee, and we made it over...
Blogs
The First Phase Of Robotics In The Home
New research from Parks Associates reports that more than 6 percent of U.S. broadband homes currently own a robotic vacuum cleaner and adoption will exceed 11...
Blogs
Consumers Suffering From Smartphone Ennui?
U.S. consumers aren’t getting as excited as they used to about buying a new smartphone, Argus Insights contended, and that could mean trouble for...