5 Ways To Revamp Your Approach To Customer Service
Balancing a diverse product profile and increasingly global consumer base brings new and more complex service challenges. The increasing number of consumer touchpoints, and...
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Balancing a diverse product profile and increasingly global consumer base brings new and more complex service challenges. The increasing number of consumer touchpoints, and...
There’s a new wave in retail that’s attempting to take the best aspects of the digital landscape into the physical world: live video-support kiosks...
If there is one truth in the world of consumer technology, it’s that nothing stays in one place. Change is the one constant, whether...
John Sciacca is one of the principals of Custom Theater and Audio in Myrtle Beach, S.C., and a frequent contributor to TWICE sister publication...
Holding onto the customer is crucial in all of retail, but for the small business sector, it’s of the utmost importance. The time and...
The conversation over Internet sales tax has assumed an apocalyptic tone. Like doomsday prophets babbling on a street corner, some people continue to claim...
In this era of price transparency, you would think that it’s easy enough for a retailer to convey its price image to potential customers....
As hhgregg celebrates its 60th anniversary, the CE, appliance and furniture chain recounts the innovations that have revolutionized the heart of the home. The...
Over the last decade or so, the line between the technology world and the entertainment world has been blurring. Even CES has morphed into...
Home automation brings convenience and a certain measure of peace of mind to homeowners. From within the house or afar, you can check and...
For this New York baseball fan there is nothing quite like both the Yankees and the Mets in pennant races during September. What I...
The dirty secret of TV manufacturers is that they don’t care about sound quality. An even darker secret is that consumers don’t seem to...
Washington became the first state to enforce action against a failed crowdfunding project. A King County court ordered the founders of the Asylum Playing...
News earlier this month that Best Buy will be partnering with Macy’s and operating shops in the department store’s locations is appropriate since the...
It’s that time of year again when retailers close the books on back-to-school sales and head into the season that will ultimately determine whether...
You know what this country needs? Another presidential candidate. Enter John McAfee. Yes, that John McAfee, the man who made his fortune on anti-virus...
Word this morning of an AllJoyn-based common platform that could connect smart household appliances regardless of brand is welcome news for an industry that’s...
Apple fanboys and fangirls are anxiously awaiting the introduction of the new iPhone on Wednesday, but wireless charging is one new feature that’s not...
The back-to-school holiday (second largest revenue generating holiday for retailers) has grown a whopping 42 percent over the past 10 years. This year alone,...
Each year, the global consumer electronics glitterati gather in a gleaming and exciting post-war playground for a must-attend/must-be-seen-at convention. If my clumsy literary vagueness...
When Target released its Q2 2015 earnings report, shareholders were pleasantly surprised. The retailer surpassed Wall Street expectations and its own high-end forecast. The second...
Will Apply Pay ring the cash register for the most profitable company in the world? If indications are accurate of recent U.S. consumer reaction...
Promotions have always played an important role in retailing strategy. Whether to clear the shelves of last year’s models (or slow-moving inventory in general)...
Major League Baseball last month gifted Kansas City Royals manager Ned Yost with an Apple Watch as a thank you for coaching this year’s...
Dolby Labs and Klipsch co-hosted an impressive demonstration of the power of Dolby Atmos object-based surround at Dolby’s offices in Manhattan. Just one word:...
Apologies in advance to my new friends at Microsoft, Intel, HP, Asus, Toshiba and Lenovo, but Win10 has won mixed reviews at the Wolf...
With the explosion of online retail giants like Amazon.com, the new digital economy has turned traditional consumer buying behavior upside down, making your everyday...
There is now a mobile device out there for every type of customer, ranging from the adventurous to the cost-conscious and the luxury-seeker. Thanks...
Here’s a newsflash: Money and the way that we use it are changing right in front of our eyes. Businesses have taken notice. In...
Verizon Wireless has long contended it wouldn’t be dragged into the price-war mud, but it has stepped cautiously into the mud up to its...
In last night’s GOP Debate on Fox, U.S. State Senator and Republican candidate Marco Rubio said Amazon is the country’s and the world’s largest...
Consumers are increasingly foregoing the security of owning things for the affordable flexibility of on-demand access – and according to Goldman Sachs, millennials are...
Bill Nye the Science Guy is the center of a Kickstarter campaign by two fans who intend to make a movie about the science...
When a company makes major changes to its brand it usually signifies a strategic shift in direction. This can be triggered by numerous things,...
The unexpected revival of vinyl record sales is having a residual effect on the healthiness of local, independent record stores, and a music industry...
There were thousands of new products and innovations introduced at this year’s CES – many within the connected-life segment of the Internet of Things...
DirecTV was forced to kill its popular Rob Lowe commercial campaign back in April when the National Advertising Division of the Council of Better...
Neil Young is the latest major music act to pull his catalog from streaming services such as Spotify, Pandora and Apple Music. Young’s anti-streaming...
Compact TV/DVD players for the bedroom were big deals back in the ’90s, and now one company is updating the concept to reflect 2015...
My wife and I just returned from our first visit to London, to attend a college graduation and sightsee, and we made it over...
New research from Parks Associates reports that more than 6 percent of U.S. broadband homes currently own a robotic vacuum cleaner and adoption will exceed 11...
U.S. consumers aren’t getting as excited as they used to about buying a new smartphone, Argus Insights contended, and that could mean trouble for...