Blogs
Evolution In Electronics: The Growth Of Amazon-Owned Products
In the run-up to Black Friday 2016 and throughout the peak holiday shopping season last year, Amazon heavily promoted its own line of electronics...
Post Type blog
Blogs
How To Prepare For Driverless Cars
While experts predict fully autonomous cars to be on the road by 2020, just about every automaker in the world is developing self-driving car...
Blogs
4 Simple Ways To Increase Customer Loyalty
It’ll never change: a standout customer service experience will always grow and maintain brand loyalty. No matter the size of the company, its industry,...
Blogs
Why All Retailers Need To Create A Seamless Online And In-Store Shopping Experience
Many national brick-and-mortar retailers are going through a tough time right now, to put it mildly. JCPenney, Kmart, Macy’s and Sears are all closing...
Blogs
3 Things Women Do That Unwittingly Sabotage Themselves & Other Women In The Workplace
This year’s Mobile World Congress in Barcelona, Spain, introduced a dedicated program for women called Women4Tech, which I hope other major conference organizers will...
Blogs
How Social Media Can Save Your Business (And We Don’t Mean By Tweeting)
Retail giants have had a rough year. While the economy continues to make gains, the stock market reaches record highs, and jobs reports put...
Blogs
What Apple Joining Wireless Power Consortium Means To Mobile (And More)
Apple has joined the Wireless Power Consortium, hinting that the next iPhone will support wireless charging. This is the first time Apple has confirmed involvement...
Blogs
What’s Next For VR
There are many current and upcoming trends swirling around virtual reality (VR) that will certainly give the buzzed-about technology staying power over the next...
Blogs
Unclogging The Wi-Fi Network
Consumers have long been promised a smart home that is connected, enhanced and in tune with their every want and need. But the truth...
Blogs
Helping Consumers Navigate The Connected Life
Today we are experiencing the challenges of an impersonal connected lifestyle, while mobile and at home. The amount of services, apps, brands and situations...
Blogs
The Connected-Home Window Is Open, But For How Long?
The potential for connected homes enabled by the Internet of Things (IoT) to become a major market opportunity is no longer in doubt. The...
Blogs
The Rent Generation’s Calling
“Generation Rent” is usually a term associated with the property market to refer to a generation of private renters who either cannot or chose...
Blogs
Laying The AI Groundwork For The Future Of Connected Cars
Technology, like geology, unfolds in eras. The ’90s were the era of the PC, and 2006 ushered in the era of the smartphone. Today,...
Blogs
OnePlus’ ‘Lick of Love’ May Make You Sick Of Love
Acclaimed smartphone contender OnePlus started off with a solid premise: a profession of love on Valentine’s Day. Posted on YouTube and hashtagged #LICKOFLOVE, the...
Blogs
What’s Next for the Phone Number?
People often joke that the phone is the worst app on the smartphone these days — and it’s a fair dig. The third-party apps...
Blogs
How Brands Can Become Mobile-First
2016 proved that digital is the way of life, which means mobile capabilities need to be incorporated to any brand’s or retailer’s sales strategies....
Blogs
Smart-Home Security Is More Than Just Product
When it comes to smart-home security, the industry is engaged in a fierce first-to-market battle. Each feature, each new technology is designed to maximize...
Blogs
Live From CES, It’s Saturday Night!
Amid all the hoopla that was CES 2017 was a celebrity appearance that received remarkably little play. SNL cast members Colin Jost and Michael...
Blogs
How To Avoid The Abandonment Of Things
The Internet of Things (IoT) has created a slew of slick products, but there have also been many failures: connected devices that people just...
Blogs
Sitting Pretty In The Post-Mobile Era
If there was any doubt that we are entering the post-mobile era, this year’s CES ratified the...
Blogs
Five Of The Most Promising CES Introductions…
With total attendance exceeding 170,000 from more than 150 countries across the globe, CES is one of the largest trade shows in the world....
Blogs
Apple Electronics Founder Alexis Mardas Dead At 74
A decade before the Apple II there was Apple Electronics, née Fiftyshapes Ltd., a division of The Beatles’ newly-minted business enterprise, Apple Corps. Running...
Blogs
CES Panel Highlights: Reaching Women Consumers
With women accounting for 85 percent of all consumer purchases — including everything from autos to healthcare — why does it often appear the...
Blogs
Retail Service Drivers: 2017 Predictions
Expectations are higher than ever when it comes to customer satisfaction. With consumer tech innovations now offering real-time alerts for everything from discounts at...
Blogs
Local-Level Marketing Is Storefront Retail’s Ace In The Hole
As we continue to troll through a hyper-changing world of digital disruption, the opportunity for brick-and-click retailers this year, believe it or not, is...
Blogs
AI, Digital Assistants To Take Center Stage At CES
New types of artificial intelligence (AI) will be one of the major themes to watch for at the 2017 CES. AI has been a...
Blogs
The Job Is Complete When The Customer Says So
The following blog appears on TWICE sister site Residential Systems. Every installer has experienced the dreaded follow-up phone calls from customers wondering how to...
Blogs
Top Trends To Expect At CES 2017
The tech industry’s most wonderful time of the year is upon us, with CES 2017 just around the corner — by far one of...
Blogs
Crash And Churn
Black Friday made history last week as the first day ever to generate over a billion dollars in sales from mobile devices, according to...
Blogs
A Sign Of Things To Come
The following blog appears on Target’s corporate website and bears repeating. Target’s unprecedented offer this Cyber Monday — two days with 15 percent off nearly everything...
Blogs
E-commerce For The Holidays
Holiday e-commerce sales are predicted to reach record highs this year with digital sales set to surpass 10 percent of total retail for the...
Blogs
Why Customer Service Will Make Or Break Retailers This Black Friday
With Black Friday right around the corner, shoppers are bracing themselves for the flash sales, mall mayhem and 4:00 am wake up calls that...
Blogs
Mall Of America’s Thanksgiving Treat
On past Thanksgivings we’ve praised businesses that close their doors to let employees spend the holiday with their families. Each year the list grows...
Blogs
How E-tailers Can Leverage Negotiation & SMS Marketing This Holiday Season
With online holiday sales predicted to reach $91.6 billion in 2016 — an 11 percent jump from 2015 — e-commerce retailers are expected to...
Another View
A Hall Of Fame List of Mentors
Editor’s Note: Steve wrote this prior to the induction dinner last night. A few weeks ago I received a phone call and emails from...
Blogs
A Very VR Christmas
Consumer VR Is Set To Explode Best Buy has recently begun carrying a bigger assortment of virtual reality products, including the Oculus Rift, HTC...
Blogs
Trucks Vs. Cars: What The Future Holds For Digital Photography
There’s an old saying that the best camera is the one you have with you. Smartphone users have taken that axiom to heart: Market...
Another View
Retail: More Than Just Transactions
When asked by industry friends how I am spending my “semi-retirement” as I like to call it, aside from my continued work with TWICE,...
Another View
Millennials May Be Saving Thanksgiving
Even though the World Series has not yet begun, retailers are as prepared as ever for the holiday selling season. I have been reading,...
Blogs
How Retailers Can Win The Holiday Season
The holiday season is nearly here, but retailers still have time to get their teams prepped and ready for the rush of consumers looking...
Blogs
Facebook’s Marketplace App Expands Its E-Commerce Footprint — And Opportunities
Facebook’s recent introduction of a Marketplace feature on its mobile app represents a major step forward in its e-commerce efforts. The new functionality allows members...
Blogs
How To Be A Match For Amazon This Holiday Season
It’s no mean feat to be all things to all people in all places, but “always on” availability is the hallmark of cross-channel selling,...