At press time, CompUSA was expected to create a special-purpose Web site to provide customers with information on its post-liquidation policies covering such customer service programs as gift cards, rain checks, rebates and extended-service contracts.
Toll-free phone numbers and hyperlinks will be posted on the site to assist with customer inquiries.
Assurant Solutions, whose companies underwrote extended service contracts sold through CompUSA stores, said it intends to fulfill all of its obligations to CompUSA customers who purchased its warranties. Assurant, a service partner of CompUSA for several years, provided the retailer’s Technology Assurance Plan (TAP), an extended-warranty service for personal computers.
In response to an increased number of customer inquiries, Assurant and Comp-USA have established a special toll-free line and made arrangements to temporarily increase the call-handling capacity of their call centers, the companies said.
“CompUSA has been a valued partner for several years,” and its service contracts are backed by a “financially strong company that prides itself in taking care of the customer,” said Joe Erdeman, president of Assurant Solutions’ extended-service contract business.
CompUSA announced on Dec. 7 that it had been acquired by an affiliate of Gordon Brothers Group, LLC, a global advisory, restructuring and investment firm specializing in retail, consumer products, real estate and industrial sectors. Gordon Brothers Group initiated an orderly wind-down of Comp-USA’s retail store operations and said it is engaged in discussions with various parties regarding the sale of certain assets, including it leases, e-commerce operation and IT support and installation business.
Stores are expected to remain open through February.