Lake Success, N.Y. -
said Thursday it will add a service support center for its professional services program at the company's Canon Virginia Incorporated (CVI) facility in Newport News, Va.
Last April, Canon extended its Canon Professional Services (CPS) membership to qualifying videographers, cinematographers and filmmakers, to find an "overwhelming response," prompting the need for a third CPS support center.
The expansion will extend Canon's ability to deliver fast service, equipment evaluation loans and a range of other benefits, the company said.
In addition, Canon said it will extend its CPS hotline service to 24/7 technical-support status to all CPS members.
A separate international customer support number will also be made available to U.S.-based professionals traveling and working abroad. Also starting today, Canon will begin to offer its Professional Rush Repair service with expedited two-day and three-day turnaround for eligible video equipment, a tremendous benefit for professionals working under deadline.
The technical-support hotline's extended 24/7-support is an added benefit to all tiers of CPS memberships beginning today, July 1st.
The technical-support hotline number for CPS members is available on the CPS website.