4 Ways An OEM Warranty Partner Can Improve Your Bottom Line
With roughly $25 billion spent on warranty claims each year, U.S.-based OEMs have a lot to manage when it comes to the warranties they...
Update your browser to view this website correctly. Update my browser now
With roughly $25 billion spent on warranty claims each year, U.S.-based OEMs have a lot to manage when it comes to the warranties they...
Are we already almost at the halfway point of 2017? Maybe it’s just me, but it feels more like six minutes than six months....
For the past few years, 4K projection has been the reserve of digital cinema, high-end Pro AV and premium home cinema applications, primarily due...
It’s already been a long year for CE retailers. There’s the proposed $1 trillion Border Adjustment Tax (BAT) currently under consideration in DC; the end...
In the early 2000s, some U.S. psychologists wanted to see if preemptive reward, in the form of free mints at a restaurant, would lead...
Last week, Apple announced HomePod, a tabletop speaker powered by Siri, emphasizing audio quality over its role of a personal assistant for the home....
Since launching with Sony’s Walkman in the early 1980s, the global personal electronics market has grown to reach $540 billion in retail value in...
There was a time when we used to like going to the store. Then the world changed and a lot of what we wanted...
The following analysis was posted after RadioShack’s first bankruptcy in 2015. Given the developments of the last two weeks, we think it’s worth revisiting....
EdTech offers boundless opportunities for retailers, distributors and educators Educators are constantly looking for new ways to engage their students. Virtual reality is a...
Why voice control may not be the future of smart home after all Last year was a breakthrough period for voice computing. Amazon sold...
Customer service is more than just smiling and talking about the key points of your products. Good service pros know that asking the right...
Consumer technology merchants face a challenging online retail environment. Amazon and Walmart are battling for primacy as the price leader. Technology manufacturers using those...
The following is reposted with permission from Sears Holdings’ SHC Speaks blog page. The past year will be remembered as one of the most...
Store closings and loss of retail jobs continue to make business headlines, and many retailers with a brick-and-mortar presence blame Amazon and the online...
With the demand for online shopping growing (more than half a trillion dollars in sales are projected by 2020), e-commerce merchants who sit idly...
The renowned science fiction writer Sir Arthur Clark once said, “There is hopeful symbolism in the fact that flags do not wave in a...
Research from Parks Associates shows that while familiarity with smart home products is still low, there is more and more interest from consumers to...
There are few things as important as your pricing strategy. Get it wrong and your business won’t survive. Get it even mostly right and...
Within martech , 2016 was the year of personalization. It seemed that nearly every other article or blog post about e-commerce emphasized...
In the run-up to Black Friday 2016 and throughout the peak holiday shopping season last year, Amazon heavily promoted its own line of electronics...
While experts predict fully autonomous cars to be on the road by 2020, just about every automaker in the world is developing self-driving car...
It’ll never change: a standout customer service experience will always grow and maintain brand loyalty. No matter the size of the company, its industry,...
Many national brick-and-mortar retailers are going through a tough time right now, to put it mildly. JCPenney, Kmart, Macy’s and Sears are all closing...
This year’s Mobile World Congress in Barcelona, Spain, introduced a dedicated program for women called Women4Tech, which I hope other major conference organizers will...
Retail giants have had a rough year. While the economy continues to make gains, the stock market reaches record highs, and jobs reports put...
Apple has joined the Wireless Power Consortium, hinting that the next iPhone will support wireless charging. This is the first time Apple has confirmed involvement...
There are many current and upcoming trends swirling around virtual reality (VR) that will certainly give the buzzed-about technology staying power over the next...
Consumers have long been promised a smart home that is connected, enhanced and in tune with their every want and need. But the truth...
Today we are experiencing the challenges of an impersonal connected lifestyle, while mobile and at home. The amount of services, apps, brands and situations...
The potential for connected homes enabled by the Internet of Things (IoT) to become a major market opportunity is no longer in doubt. The...
“Generation Rent” is usually a term associated with the property market to refer to a generation of private renters who either cannot or chose...
Technology, like geology, unfolds in eras. The ’90s were the era of the PC, and 2006 ushered in the era of the smartphone. Today,...
Acclaimed smartphone contender OnePlus started off with a solid premise: a profession of love on Valentine’s Day. Posted on YouTube and hashtagged #LICKOFLOVE, the...
People often joke that the phone is the worst app on the smartphone these days — and it’s a fair dig. The third-party apps...
2016 proved that digital is the way of life, which means mobile capabilities need to be incorporated to any brand’s or retailer’s sales strategies....
When it comes to smart-home security, the industry is engaged in a fierce first-to-market battle. Each feature, each new technology is designed to maximize...
Amid all the hoopla that was CES 2017 was a celebrity appearance that received remarkably little play. SNL cast members Colin Jost and Michael...
The Internet of Things (IoT) has created a slew of slick products, but there have also been many failures: connected devices that people just...
New types of artificial intelligence (AI) will be one of the major themes to watch for at the 2017 CES. AI has been a...
The following blog appears on TWICE sister site Residential Systems. Every installer has experienced the dreaded follow-up phone calls from customers wondering how to...
The tech industry’s most wonderful time of the year is upon us, with CES 2017 just around the corner — by far one of...