Blogs
Why Best Buy’s ‘Total Tech Support’ Is Great News
The company’s paid 24/7 support offering sets a much-needed precedent for RMR service models in the connected home
Blogs
Blogs
Using Retail Technology To Empower Your Team
Tech retailers, more than most, should have the right tools at hand.
Blogs
Full Of Grace
It’s a difficult time to be living in our world today if human traits like civility, respect and honest motivation are important to you.
Blogs
Why Call Tracking Still Makes Sense In A Digital World
Customers will inevitably call; will you be ready when they do?
Blogs
Retro Atari Box Gets a New Name
But will it have any game? Pre-order details for ‘Atari VCS’ expected next month
Blogs
How Retailers Can Be King Of The Road
Telematics is the new gold standard in supply chain logistics.
Blogs
Pain In The Glass: Smartphone Bane Is Retailers’ Gain
With more glass and higher price tags, mobile phones need better protection than ever.
Blogs
The Future Is Now: Transforming The Retail Experience
Six cutting-edge technologies that will change the way we shop.
Blogs
4 Brands That Nailed Their CES 2018 Marketing
How these companies created a massive impact without invoking the actual product
Blogs
Why Customer Service Reps Are Really In The Baggage Handling Business
Ninety-two percent of customers are coloured by past service experiences.
Blogs
CES 2018: Evolution or Revolution?
The 51st CES is now behind us, and the preliminary data shows that the numbers were strong.
Blogs
How AR/VR Can Create A ‘Wow’ Experience At Retail
Many CE retailers sell virtual reality (VR) glasses by brands such as Oculus, Samsung (Gear) and even Microsoft (HoloLens). But VR technology can help...
Blogs
The 5 Forces Of Audio Disruption
Wireless has been disrupting the audio marketplace by providing consumers with incredible access to products that improve the home theater experience and promote high-quality...
Blogs
Top 3 Tips To Help Your Small Business Go Digital
Most small businesses fail to fully leverage an online presence to its full potential. Data published in 2016 revealed barely 1 in 4 small...
Blogs
Why Location, Location, Location Still Matters In A Digital World
Procter & Gamble cut more than $100 million from its digital marketing ad spend in the June quarter. Why? Because the ads were “largely...
Blogs
The Wonders Of Mobile Checkout
One of the issues for all retailers is how to service their customers quickly so they don’t have to wait in line to check...
Blogs
Behold The Retail Renaissance
The following column was filed prior to Hurricane Irma. TWICE wishes all Florida retailers and residents a speedy recovery. Recent news has highlighted a...
Blogs
How RFID Is Revolutionizing Retail
There are a number of hot new technologies on the forefront of online and offline retail including machine learning, the Internet of Things (IoT)...
Blogs
Customized Service Contracts Can Maximize Value For Merchants And Shoppers
Just as brands fight back to hold their value against continually changing consumer habits, so to should omni-channel retailers. These retailers know their niche...
Blogs
The IoT Will Change Technology Retailing (For the Better)
Awareness and early adoption of IoT products by everyday consumers is finally at the tipping point where mass-market acceptance is inevitable. To effectively capitalize...
Blogs
Do The Right Thing: How Danby Inadvertently Renewed Itself
We as business leaders look to drive our companies in a positive direction while remaining accountable for what they produce. We need to challenge...
Blogs
Scientific Pricing Made Easy
This is the second in an ongoing series for TWICE highlighting the latest technologies that will help online and offline retailers engage customers, empower...
Blogs
5 Features Your Retail App Is Missing
Ninety percent of shoppers have a mobile phone on them when in-store; however, 73 percent have two or fewer retailer apps on their phones. ...
Blogs
Retail Is Dead! Long Live Retail — At Best Buy, That Is
5 ways the chain is more than holding its own The retail meltdown of 2017 has been well documented, with some reports estimating 8,600...
Blogs
What Technology Retailers Need Most (And Don’t Have) Is …Technology
It’s really no big secret. The key to a successful retail business, whether online or offline, hinges on only a few basic tenants: price,...
Blogs
How Tech Start-Ups Need to Navigate The IP Landscape
The goal of many young entrepreneurs is to think of a potential new product, develop a quick business plan, find an angel or early-stage...
Blogs
The Future Of Shopping: It’s In The Details
Despite the growth of online shopping, many consumers still revel in the experience of going to brick-and-mortar locations to purchase goods. In a physical...
Blogs
6 High-Tech Auto Safety Features To Watch
Automakers have become a common sight at CES in recent years, and it’s really no surprise: Consumer electronics are a big part of today’s...
Blogs
When Worlds Collide: The Convergence Of Brick And Click
There seems to be a myth among retailers that brick brands and click brands can’t thrive in the same space. While the traditional shopping...
Blogs
Artificial Intelligence Is Getting Smarter
Whether we know it or not, artificial intelligence (AI) is something that many people are already using in their daily lives. And if you’re...
Blogs
Defining Premium For A New Era
For tech retailers and manufacturers, “premium” is best defined as the promise or expectation of an experience being somehow better than the typical experience...