Executive Insight

In 1967 I joined the “New Action Army”, not to be confused with the “I Want You!” Army of my predecessors, or the “Today’s...

Whew. Another holiday season has come and gone. Now, we calculate the returns and profit margins and wait for the analysts, consultants and pundits...

“Some 152 million shoppers say they will hit stores on Nov. 25, the day after U.S. Thanksgiving, up 10.1 percent from 138 million people...

Although Solid-State Drives (SSDs) have been manufactured since 1976, they didn’t begin to appear in more mainstream consumer applications such as mass-marketed notebooks until...

This headline, and many others similar to it, recently appeared online and in newspapers across the country, summarizing the findings from the latest (December...

For years, major retailers have created new revenue streams by transforming existing assets into paid media channels — e.g., product in-store signage, TV display...

It seemed easy enough: Pick up a can of WD-40 from Home Depot and spray the front door so my wife would no longer...

“Yes, yes, Apple makes an iPad, but does it make a movie?” Sony Chief Executive Officer Howard Stringer said in a presentation at Berlin’s...

In the 1970s, Gary Dahl made a small fortune selling Pet Rocks.  It was, understandably, a gimmick.  It was a rock in a box...

By the time you read this the fact that Best Buy’s quarterly profit is off 30 percent, a figure close to the decline in...

Paul Semenza – Senior Vice President, Analyst Services, DisplaySearch co-wrote this blog. HP announced today that it is “exploring strategic alternatives” for its Personal...

There are a number of websites that provide historical average prices for any number of things. For example, in 1975 the average price of...

I know, it’s summertime, but I’m running Christmas carols through my head. Maybe it’s just me. “Christmas is coming, the goose is getting fat,...

I carry around both an iPhone and a BlackBerry (9700 with slide up keyboard). I have a lot of friends who do the same...

Watson and the Future of Customer Service These are the words that strike terror into the heart of the frustrated consumer: “Your wait time...

Consumer Electronics Association (CEA) president Gary Shapiro sent the letter below to President Obama, Sens. Mitch McConnell (R-Ken.), John Boehner (R-Ohio), and Reps. Nancy...

Remember the BenQ JoyBee? The RCA Lyra? The Rio Forge 128? They were all casualties of the iPod in its march toward portable music...

The Importance of After-Sales Service for Home Appliance Manufacturers A great brand name is among the most powerful forces in business, yielding happy, satisfied...

It was disappointing to see so many bitter comments from Sixth Avenue employees in recent days. When the company started in the ’80s I...

News comes today that Apple retail chief Ron Johnson has decided to leave the company to head up department store retailer JCPenney. Those of...

I live outside of Philadelphia. On Thursday, the temperature hit 99-degrees and may have set a record. I’m not sure, and I really don’t...

While the Electronic Entertainment Expo took place in the Los Angeles Convention Center, as it has every year since 1999 — with the exception...

The book retailing industry has certainly changed hasn’t it? According to the Statistical Abstract of the United States, the number of book retailers in...

Where should I start? Ok, I know I’m supposed to write about 3D content, report that there will be even more content available this...

I was an early-adopter, and to a certain degree I still am. I like what I have (and what I’ve had.) Technology is cool,...

Not too long ago sixty marked the beginning of the last part of our lives….a time when we began to slow down, take it...

Based on their January 2011 Industry Forecast, the Consumer Electronics Association (CEA) tells us the home audio segment appears to be in good shape...

Today’s news that Cisco will shutter Flip Video is a bad decision on so many levels that it is difficult to fit them all...

Hot on the heels of the opening of the 8th Microsoft store comes news that Sony has opened a new concept Sony Style location...

You approach the service counter of a typical retailer, any  retailer, armed only with a defective product and the extended service you purchased on...

After an event such as the just concluded CTIA in Orlando, I am invariably asked, “So, whaddya see?” meaning, “What cool gadgets did you...

The release of the new iPad 2 on March 11 has many Apple fans craving its increased power, the dual camera feature and that...

As a child, I would often go shopping with my Godmother, who lived with my Grandmother and helped her around the house (and with...

The debate on who makes the best tablet is a hot topic these days, especially after the recent releases of the Motorola Xoom, Samsung...

Most accounts say there are 70 million or so of the original 79 million Boomers born during the Baby Boom years, 1946-64 still alive....

All the tech blogs and pundits are beating their drums about the potential launch of the iPad 2 on Wednesday. Assuming that is what...

Dinosaurs. VHS. The netbook? On the surface, netbook manufacturers including Acer, Samsung, Asustek, and HP all reported a leap in the right direction last...

At Google’s Android Honeycomb event on Wednesday, we got to experience the Android-based tablet’s hardware and software using the Motorola Xoom. The user interface...

Do TV manufacturers not want 3D to succeed?Just before Thanksgiving, I noted how 3D HDTV makers couldn’t get retail 3D demos straight. Just before...

Reorienting to the Reality of the Market. For today’s consumer electronics manufacturers, it’s no longer a question of whether or not to have a...

The following appeared in the Jan. 12 online edition of Home Media Magazine. “Netflix said it is halting a two-year-old program with Facebook that...