twice connect
careers

Velocity Micro Boosts Customer Care Effort

3/26/2007 02:00:00 AM Eastern

High-end PC maker Velocity Micro has introduced a new level of customer care modeled after the attention guests receive at an upscale hotel.

The Concierge Service gives all Velocity Micro customers a personal advocate who will help see them through any problem that arises from technical support to billing, a company spokesperson said. The service is free with the purchase of one of the company's computers.

To properly staff and manage the new program, Velocity Micro has expanded its customer care facility and increased the starting pay for its support staffers by 25 percent. In addition, the company has hired Brent Stanton as operations VP. Stanton will oversee production and customer care and is tasked with implementing strict quality control and efficiency measures, the company said. Previously, Stanton worked at Dell.

PHOTOS
Ultra HD OLED TVs In IFA Spotlight

At IFA, all Ultra HD makers are quickly expanding

Jack Wayman, the Father Of International CES

Tributes continue to pour in for Jack Wayman, who

Nationwide PrimeTime 2014

Scenes from Nationwide PrimeTime buy fair held in

ProSource Meeting Filled With Optimism

San Antonio — Optimism reigned at ProSource’s

Ingram Draws 500 To Spring Vendor Expo

Scottsdale, Ariz. — Ingram Micro Consumer