Accomplished veterans from the BPO industry join leader in homesourced customer support solutions to drive global growth
Sunnyvale, CA — September 10, 2020 — Support.com, Inc. (NASDAQ: SPRT), a leader in customer and technical support solutions delivered by home-based employees, announced two new additions to its leadership team. The appointments include Bobby Brown, Chief Sales Officer and Christine Kowalczyck, Chief Operating Officer, both reporting to Support.com’s Chief Executive Officer, Lance Rosenzweig.
“Support.com is thrilled to welcome these well-known industry leaders to our team,” said Lance Rosenzweig, Support.com’s CEO. “Bobby’s passion for clients’ success, together with a pragmatic and strategic perspective, will drive our sales team’s focus on enterprise clients. Christine has a track record of building outstanding teams that consistently deliver great client outcomes and improved profitability. Each complements our strong performance-oriented culture, and we believe their reputation for achieving results makes them the right choice to lead teams critical to our long-term global growth strategy.”
Bobby brings three decades of experience from the contact center industry, having led national sales and marketing organizations across institutional companies such as Startek, Convergys, Conduent and Optum. Bobby has delivered over $2 billion in BPO revenue throughout his career. Bobby is adept at implementing valuable insights and strategies designed to capture revenue and wallet share, while driving stellar outcomes for clients.
Christine has spent 20 years leading global BPO teams, delivering transformative solutions proven to retain and grow clients. She has led global contact center teams of 3,000 employees, and delivered comprehensive client programs across customer support, back office and technical support solutions. Prior to Support.com, she spent 12 years at Convergys (now Concentrix), and most recently served as the COO for Facility Source, a facility maintenance BPO that is a unit of CBRE.For more than 20 years, Support.com has been delivering customer and technical support solutions with a home-based workforce, serving global enterprise clients, small businesses, and individual consumers. Support.com’s secure, omnichannel platform and tools enable world-class, scalable homesourced solutions.About Support.com
Support.com, Inc. (NASDAQ: SPRT) is a leading provider of customer and technical support solutions delivered by home-based employees. For more than twenty years, the company has achieved stellar results for global enterprise clients and top-tier businesses. Support.com’s proven, omnichannel solutions have been specifically designed and optimized for the homesourcing environment, resulting in industry-leading NPS scores and first call resolution rates. The company efficiently meets changing client needs through its highly-scalable, global network of home-based employees and secure, proprietary, cloud-based platforms. For more information, please visit www.support.com.
Support.com, Inc. is an Equal Opportunity Employer. For more information, visit http://www.support.com/about-us/careers.
© 2020 Support.com, Inc. All rights reserved. Support.com and the Support.com logo are trademarks or registered trademarks of Support.com, Inc. in the United States and other countries. All other marks are the property of their respective owners.
This press release may contain forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended, and made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995, as amended. Such forward-looking statements are based on information presently available to the Company’s management and are current only as of the date made. Actual results could also differ materially from those anticipated as a result of a number of factors, including, but not limited to, those discussed in the Company’s Annual and Quarterly Reports filed with the Securities and Exchange Commission on Forms 10-K and 10-Q. For these reasons, undue reliance should not be placed on any forward-looking statement. The Company assumes no duty or obligation to update or revise any forward-looking statements.
Support.com Media Contact:
Caster Communications, Inc.