Daisy has announced its newly formed strategic relationship with Parasol, a 24/7 remote support service owned by ADI. This partnership will enhance customer support across Daisy’s growing customer base, extending Daisy’s technician-led support model and ensuring clients enjoy consistent and reliable around-the-clock access to qualified technical help and proactive system monitoring when issues arise outside regular business hours.
“As we scaled, it became clear that our call center was delivering real value to clients and to our branch owners,” says Hagan Kappler, co-founder and CEO of Daisy. “We also realized that demand was outpacing what we could reasonably build on our own in the short term. We chose to partner with Parasol to scale faster in a manner consistent with the experience that defines Daisy.”
The expanded relationship enables Daisy to provide consistent coverage during evenings, weekends, and periods of high call volume, ensuring clients continue to receive timely, knowledgeable support. Together, Daisy and Parasol will continue developing new ways to help enhance ongoing customer experiences as technology and service expectations evolve.
From its early days, Daisy was built on the belief that customer support is not a cost center, but a competitive advantage. Powered by the proprietary Bloom Technology Stack, Daisy’s technician-led support model integrates CRM, telephony, remote diagnostics, in-home visits, and real-time collaboration across every location. This approach enables faster issue resolution and more personalized service. The result is a support experience designed to build trust, extend system performance, and create long-term client relationships well beyond the initial installation.
For more information, visit daisyco.com and parasol.com.
