Online Retailers Looking Beyond UPS and FedEx - Twice

Online Retailers Looking Beyond UPS and FedEx

"Relying on services like UPS and FedEx can be nerve-racking for retailers during the crucial holiday shopping season. Whereas retailers naturally bear the brunt of consumer ire when websites crash or products sell out, late deliveries can be equally damaging to their relationships with customers - even if the companies are not at fault."
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With online orders soaring higher each holiday season, retailers are considering alternatives to overtaxed carriers to avoid delivery delays, such as ship-to-store or, in Amazon's case, building its own fleet of planes.

"Relying on services like UPS and FedEx can be nerve-racking for retailers during the crucial holiday shopping season. Whereas retailers naturally bear the brunt of consumer ire when websites crash or products sell out, late deliveries can be equally damaging to their relationships with customers - even if the companies are not at fault."

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