St. James, N.Y. - Global Warranty Group has launched a new turnkey extended service program for CE dealers and manufacturers.
The company, a leading third-party administrator and provider of extended service plans (ESPs) and OEM programs for CE and majap products, said its new RepairGuardian program provides a comprehensive solution that's easy to implement and affords superior customer service that will result in increased attachment rates.
The program is backed by an A.M. Best-rated insurer and is supported by an around-the-clock claims and customer support center and a network of over 25,000 independent service providers, the company said. Global Warranty Group also provides extensive sales training through a dealer services support team, plus state-of-the-art IT integration and interactive web tools for seamless program management, claims adjudication, tracking, dispatch and administration.
"We drew on our decade-long success and experience in the ESP and OEM business and consolidated the most successful components to create RepairGuardian," said president Charles Pipia
"We incorporated and optimized our proprietary back-end systems and processes into the program, allowing retailers and OEMs to offer a comprehensive ESP as an attractive addition to their customer's product purchase," resulting in additional sales revenue, increased profit margins and enhanced customer retention and satisfaction, he said.
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