Your browser is out-of-date!

Update your browser to view this website correctly. Update my browser now


Canon To Use eGain 10 For Customer Support

Lake Success, N.Y. –

Canon USA

and eGain said Tuesday that Canon has selected the eGain 10 software suite to
provide multichannel customer call center service support in a variety of


said Canon will use the
software to provide service in a variety of languages (English, French, Spanish
and Portuguese) from the same deployment.

The solutions include the following applications:

  • Gain Chat offering proactive and reactive chat exchange;

  • Gain Mail for email response management;

  • Gain KnowledgeAgent for contact center knowledge management;

  • Gain SelfSerive for customer web self-service.