Lake Success, N.Y. -
and eGain said Tuesday that Canon has selected the eGain 10 software suite to provide multichannel customer call center service support in a variety of languages.
said Canon will use the software to provide service in a variety of languages (English, French, Spanish and Portuguese) from the same deployment.
The solutions include the following applications:
- Gain Chat offering proactive and reactive chat exchange;
- Gain Mail for email response management;
- Gain KnowledgeAgent for contact center knowledge management; and
- Gain SelfSerive for customer web self-service.