Lake Success, N.Y. –
and eGain said Tuesday that Canon has selected the eGain 10 software suite to
provide multichannel customer call center service support in a variety of
said Canon will use the
software to provide service in a variety of languages (English, French, Spanish
and Portuguese) from the same deployment.
The solutions include the following applications:
Gain Chat offering proactive and reactive chat exchange;
Gain Mail for email response management;
Gain KnowledgeAgent for contact center knowledge management;
Gain SelfSerive for customer web self-service.