Canon To Use eGain 10 For Customer Support - Twice

Canon To Use eGain 10 For Customer Support

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Lake Success, N.Y. -

Canon USA

and eGain said Tuesday that Canon has selected the eGain 10 software suite to provide multichannel customer call center service support in a variety of languages.

eGain

said Canon will use the software to provide service in a variety of languages (English, French, Spanish and Portuguese) from the same deployment.

The solutions include the following applications:

  • Gain Chat offering proactive and reactive chat exchange;
  • Gain Mail for email response management;
  • Gain KnowledgeAgent for contact center knowledge management; and
  • Gain SelfSerive for customer web self-service.

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