A new report by BGR supports complaints against T-Mobile by a labor group that unrealistically high sales goals at the store level — and harsh consequences for not meeting them — are compelling some managers and associates to pad customers’ accounts with unwanted services like phone insurance and extra lines.
“Former T-Mobile employees and managers have contacted BGR to confirm a previously rumored scandal: that across the country, certain unscrupulous T-Mobile sales reps lie to customers and open lines on their accounts without permission, all to meet unrealistic sales goals.”
