Pypestream has developed an app that lets consumers message with their favorite brands. Designed to strengthen customer service relationships, the app gives customers the ability to create messaging streams for easy chatting with multiple brands, all one in spot, rather than languishing on the phone.
Businesses and retailers, meanwhile, have the ability to securely chat with customers, as well as transfer files, take in-message payment transactions, and deliver customized content to targeted audiences. Attachments are stored in the Cloud.
Businesses also have the benefit of saving on the cost of call centers, the company noted, and they can receive analytics to monitor performance and ROI. According to Pypestream, 15 customer inquiries can be managed in the time of one average call.
Pypestream can be found in MediaLink's booth.