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Geek Squad Creates Program For AARP

4/25/2012 03:37:53 PM Eastern
Minneapolis - Best Buy's Geek Squad tech-support service has tailored a new subscription program for AARP.

Best Buy said the comprehensive program was custom designed for the advocacy and service organization's 50-and-over membership and provides unlimited access to Geek Squad personnel, or "agents." Subscriptions start at $170 for one year of coverage ($100 with a hardware purchase) and include:

  • a personal shopper program tailored to AARP members through a dedicated (800) phone line, exclusive email access and seamless order process, supported by a captive team of Geek Squad agents who have completed specialized training to support AARP members specifically;

  • etup/installation of computers, tablets and peripherals through access to Geek Squad agents in-store and online;

  • diagnostics, troubleshooting and repair services in-store and online for computers and computer peripherals;

  • special discounts on additional Geek Squad services, including 15 percent off all in-home and in-store services, and 25 percent off all online services;

  • free recycling and disposal of CE products in 12 categories, regardless of where or when the item was originally purchased; and

  • training via phone and online on topics members request, including iPod/MP3 players, social media, digital media, digital cameras, email and Internet safety.

"The benefits of technology are well known and highly desirable to the 50-plus," said George Sherman, senior VP of Best Buy Services. "What AARP members see in Geek Squad is an adviser who can help them choose the devices that are right for them, and make the most of their gear for as long as they have it."

Added Angela Jones, senior VP at AARP Services, "AARP members tell us they appreciate the advantages that today's technology brings to their lives -- from staying connected with family and friends to improving their very health and well-being. This new benefit will give AARP members peace of mind in knowing that they can get help with their computers, tablets and other devices when and where they want it."

More than one-third of current Geek Squad tech support subscribers for computers and tablets are between the ages of 55 and 64, Best Buy said.

 
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