By TWICE Staff On Apr 4 2011 - 3:01am
Lowe’s Adds Majap
MOORESVILLE, N.C. –
No. 2 majap retailer
Lowe’s has brought white-goods repairs inhouse.
The home-improvement chain launched
a repair services program in the second half
of 2010 “to further meet our customers’ desire
for a simplified and seamless experience,” the
company reported in its just-released 10-K filing.
Having greater control over the after-sale service
will result in more positive customer experiences,
Lowe’s said, which should help drive incremental
repeat business and additional purchases
across the store. The company also expects to
realize cost savings through lower appliance return
rates and by working with vendors to resolve
any quality control issues it may identify.
Fisher & Paykel Adds
New Fridge Features
HUNTINGTON BEACH, CALIF. –
Paykel has added new features to its Active
Smart line of counter-depth French door and
bottom-mount refrigerators for 2011. Key improvements
include Energy Star qualification,
an internal water filter, deeper door bins for storing
larger items, and cantilevered shelving for
easier cleaning. Bottom-mount models now also
feature a full extension freezer drawer system.
Both configurations share smart technology that
detects and monitors usage patterns and adjusts
the refrigerators’ operations accordingly. The company
said the latest design improvements were afforded
by enhanced engineering processes.
In other Fisher & Paykel news, Dr. Keith
Turner has succeeded the retiring Ralph Waters
as chairman. Stuart Broadhurst continues
as CEO and managing director.