Service management provider Service Net reports that business has been “exceptionally good this year” thanks to a rapid ramp up of services and partnerships.
According to Jeff Oldenburg, VP of marketing and business development, the company has enjoyed “successes in both our core OEM business and on the retail front.” The former includes the addition of Toshiba in late 2005, followed by launches with Sharp and Samsung earlier this year. Dealer additions include a new long-term relationship with Tweeter Home Entertainment Group, which began in March, plus support of all Sony Style stores nationwide effective last summer.
“From a program perspective, we'll continue to focus on additional services offerings like accidental damage from handling, or PC support services that can be a complement to an extended service plan purchase or in many cases be a stand alone purchase,” Oldenburg said. “Our focus is to help our clients build brand loyalty, whether it is to a manufacturing brand or a retail store, through a variety of high quality service offerings.”
To that end, the company provides a full range of service solutions including warranty management administration, extended service programs, customer service support, service network management, claims processing services, and service contract underwriting for a variety of clients including CDW, Crutchfield, Maytag, Philips and the PRO Group.