Digital retail models are shifting CE retailing in favor of online-only retailers as well as vendor-direct models. This is a clear and present threat to other players, particularly traditional retailers, who must balance the needs of a network of physical stores, multichannel services and an online storefront.
“This year, online-only is the one channel that will grow its market share,” said James Manning Smith, research analyst at Futuresource. “That’s in terms of both retail value and unit volume, across the U.S., Germany, the U.K. and France. Looking out to 2021, when we focus on all online activity, Futuresource forecasts show CE retail volumes will increase by almost 50 percent in Europe, and will account for nearly two out of every three CE purchases.”
Focusing on the product categories, historically TV sales have been driven through physical retailers, due to their size and the consumer’s desire to experience a TV’s capabilities before purchase, particularly when considering a premium TV. CE chain stores continue to lead the way in this category, where products are showcased to present them as effectively as possible to consumers, compared with mass merchants. However, the online-only channel will continue to grow, accounting for one in every five TVs sold by 2021.
CE chain stores are also the winners when it comes to audio hardware, currently accounting for more than 40 percent of retail value. In the same way that consumers like to experience their TVs before making a purchase, the shopper decision journey for higher priced audio products will often include the need to see, feel and hear the quality before a purchase. When it comes to low cost audio products such as headphones and Bluetooth speakers, online-only stores will begin to attract more consumer spend. This will largely be at the expense of the mass merchant channel.
Smartphones is a key category for online-only retailers, as their small size makes them cheap and easy to ship. Handset standardization is also a key factor, with consumers less likely to want to view a handset in store, when compared with a TV or home audio product. In terms of value share, the telecom channel will remain the largest retail channel for smartphones out to 2021, but online-only will be close behind and will command a larger volume share by 2021.
Despite growing pressure from online, Best Buy remains the largest CE retailer in the U.S., with a double-digit market share, while Amazon and Walmart fight it out for second position. In Germany, U.K. and France, Media Saturn leads the way, with Amazon and Dixons Carphone in second and third positions.
“On a global scale, Amazon is in the driving seat, topping the charts for sales of TVs, audio products, smartphones and household appliances,” says Simon Bryant, Associate Director at Futuresource. “It’s the only significant retailer to have a share across all seven countries covered in our retail report; namely the U.S., U.K., Germany, France, Japan, India and China. Despite not securing the top slot for any product category in any country, the cumulative effect of Amazon’s global reach has ensured its success.”
Amazon was founded on innovation in retail, and continues to push new solutions for a seamless shopping experience, ensuring that it remains top of mind when consumers embark on an online shopping experience. Alongside PayPal and eBay, Amazon has been instrumental in driving ecommerce revenue across the board.
“Amazon continues to diversify its business interests, from content to media devices, to logistics and advertising,” said Bryant. “Although not limited to pure retail, everything Amazon does leads back to retail and reinforces its core retail position.
“Moreover, with consumer interest in voice personal assistants on the rise, Alexa presents another key opportunity for Amazon to further digitalize and decentralize the pure online shopper journey. The long-term purpose of this investment is to integrate Amazon retail into the smart home, through voice-enabled hardware, ensuring Amazon becomes a key component of a consumer’s everyday life.”
As retail continues to move online, CE chains, buying groups and mass merchants must invest heavily in online, multi-channel and omni-channel strategies. Despite investment, retailers are expected to experience declining profitability, with future consolidation required, to help maintain physical storefronts in a world that continues to move online.