Chain-Store Pain: Best Buy Paints Mixed Outlook As CFO Departs

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Continued cost-cutting helped Best Buy squeeze out a 75.5 percent increase in profits on flat sales last quarter, the company reported last month.

But despite exceeding its sales and earnings estimates, shares were hammered by a soft full-year outlook and the announced departure of chief financial and administrative officer Sharon McCollam, a key architect of the retailer’s turnaround.

Net income was $229 million for the three months, ended April 30, while total revenue declined 1.3 percent to $8.4 billion.

In the U.S., revenue slipped 0.8 percent to $7.8 billion with the prior fiscal-year closures of 13 big-box and 24 Best Buy Mobile stores, and comp sales were essentially flat as gains in health and wearables, home theater, major appliances and computing were offset by declines in mobile phones, tablets, gaming, and Geek Squad services and extended warranties.

• white-goods comps rose 14.3 percent during the quarter, aided by the chain’s 176 in-store Pac Sales shops;
• CE comps increased 5.6 percent;
• comps for computing and mobile phones slipped 3.5 percent on softness in the latter;
• revenue from repair and warranty services declined 10.7 percent due to price reductions and fewer claims; and
• entertainment comps — ostensibly including video games, music and movies — fell 11.6 percent.

Online revenue, however, rose 23.9 percent on higher conversion rates and increased traffic — thanks in part to faster shipping, chairman/CEO Hubert Joly said on a conference call — and the channel has now grown to represent 10.6 percent of total U.S. revenue.

Separately, McCollam, who was lured out of retirement to help right Best Buy after a successful stint at Williams- Sonoma, is set to step down following the company’s annual meeting on June 14, and will continue in an advisory role through next January.

She will be succeeded as chief financial officer by Corie Barry, a 16-year Best Buy veteran who currently serves as chief strategic growth officer.

McCollam’s chief administrative duties, including IT, procurement, pricing, real estate, supply chain and customer care, will be shared by Barry; U.S. retail president Shari Ballard; chief merchant Mike Mohan; and services president Trish Walker.

“In every person’s career, there are moments when their heart is filled with emotion,” McCollam said in a statement. “Today is one of those moments for me. … As I step down, I do so knowing that we have never been as well-positioned as we are today to take Best Buy to a new level.”

For the short term however, the company is forecasting flat revenue and comps for the second quarter and full year “based on current industry dynamics” and absent a strong mobile cycle. The chain also lowered its earnings guidance due to reduced Geek Squad service pricing and an earthquake in Japan in April that has impacted digital imaging inventory.


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