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Store Redesigns Continue At T-Mobile

 Bellevue, Wash. – T-Mobile continues to roll
out its new store design to company-owned stores and independently owned
Premium Retailer locations, which operate under the T-Mobile brand and carry
the carrier’s full product range.

carrier began rolling out the new design
last August.

the end of 2012, 90 percent of T-Mobile’s corporate stores and kiosks will have
received either a complete store redesign or elements of the new store design,
said Ami Silverman, sales and operations senior VP. The carrier operates more
than 2,000 outlets.

Although she didn’t disclose
details, Silverman said the store redesign program so far “has more than met
expectations with great customer feedback, increased employee energy and store
performance. We have seen a sales lift and are pleased to say that the
experience is positive to both the customer and the company.”

This year, the carrier plans to implement the complete redesign in 500 more corporate
stores following last year’s revamp of 400 corporate stores. On top of that,
300 corporate stores and company-owned kiosks this year will get elements of
the new design following last year’s rollout of design elements to 300
company-owned outlets.

this year, more than 200 T-Mobile-branded Premium Retailer outlets will also
get the revamp, joining 70 outlets that got the redesign in 2011.

getting a new look, corporate stores and Premium Retailer outlets will become
more numerous, Silverman noted. The number of T-Mobile-branded Premium
Retailers is 850, up from 775 at the end of 2011, and the carrier plans to expand that number to more than 1,000 by the end
of the year, with the majority of that growth coming in the first half of the

total number of carrier-owned outlets will grow by about 40 in 2012, slightly
more than the 30 new outlets added in 2011.  Between 2008 through 2010, the carrier added
about 400 corporate outlets.

design’s highlights include private customer service desks to complement
standing service counters, 55-inch digital display at the back of the store,
interactive information kiosks and video monitors to educate customers, and the
display of devices with relevant accessories so shoppers don’t have to walk from
place to place to get everything they need, the company said.

use of standing service counters and seated service desks is designed to reduce
customer wait times. The seated service desks are used for long transactions,
discreet conversations and business-to-business consultations, T-Mobile said.

changes to the 800- to 1,400-square-foot locations include fewer floor fixtures
to allow more space to roam, an uninterrupted travel path from the entrance to
digital display on the back wall of the sales floor, magenta LED accent
lighting and dark wood-planked flooring.

In this
year’s program, T-Mobile will make minor tweaks to the design, such as moving
the cash register slightly farther away from phone displays to reduce
congestion, Silverman said.