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Panasonic Adds LCD TVs To ‘Concierge’ Program

Secaucus, N.J. — Panasonic has extended its Plasma Concierge free customer-support program to both Panasonic plasma and LCD HDTV owners and renamed it Panasonic Viera Concierge.

Previously only available for Panasonic HD plasma owners, the service, which includes a toll-free customer-support line, provides Panasonic HDTV owners with access to technical experts via phone, Web or in-home service for answers to a broad range of questions, the company said.

One unique feature is access to Panasonic’s HDTV loaner program, which makes HDTV loaners available at no charge to customers who have a plasma or LCD undergoing repair.

Panasonic Viera Concierge customers can get advice on set-up, operation, integration of their Viera HDTV with other home entertainment components and support-related activities including troubleshooting issues. The Viera Concierge service also includes priority scheduling for in-home service visits, if necessary, with most repairs completed in two days, the company said.

As part of the Viera Concierge service program, Panasonic HDTV owners receive a Concierge Benefits card providing a customer ID and dedicated toll-free telephone number that entitles them to a range of privileges within the United States.

Launched in June 2006, the Viera Concierge program is administered by Panasonic’s Customer Call Center in Chesapeake, Va., which has been recognized as a certified “Center of Excellence” by the Center for Customer-Driven Quality at Purdue University. Panasonic said.

Consumers can find tips, ask questions and gather facts from Viera Concierge about “What to Look For” when shopping for an HDTV at