Geek Squad Outsourcing Services

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Minneapolis - Best Buy's Geek Squad will outsource tech support services to third-party sellers to extend its reach into the small-business market.

Geek Squad's new Partner Program will supplement its own technicians with IP telephony resellers, master agents for wireless carriers, wiring and cabling resellers, and other firms that specialize in providing PC, mobile, networking and infrastructure support services to small businesses, the retailer said.

Services will be provided under the Geek Squad brand via phone, web or on site, and include diagnostics and repair, client and server administration, and network integration, including network, firewall, VPN and server support, as well as data backup and transfers.

Earlier this year Best Buy expanded its services capabilities for the estimated $40 billion small- to medium-sized business market by acquiring MindShift Technologies, which provides managed IT, Cloud, data center and other professional services across the U.S.

"Geek Squad was founded 17 years ago as a small business technology service and support task force," said George Sherman, Best Buy's services senior VP. "Today, our strategic priorities to grow our services business have set the stage to leverage its heritage as a small business resource.  We believe Geek Squad is uniquely equipped to partner with the resellers community to meet the needs of small business customers today."

Geek Squad offers two Partner Program service plans for small businesses: standard, which provides unlimited 24/7/365 phone and online chat and remote support for $25 per month per seat, and an advanced plan that adds on-site support for $50 per month.

Interested third-party providers can visit Geek Squad's Partner Program site at

http://partnerprogram.geeksquad.com

for tutorials, trainings, sales environment videos and registration.

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