Rockleigh, N.J. - Crestron launched its Express 48 repair program, meant to provide a 48-hour expedited repair service option to dealers for a pre-determined fixed rate.
The program had a soft launch in January. It applies to warranty and non-warranty Crestron repairs, and customers can choose whether they want the standard repair service option or if they want to expedite it.
Bill Lynch, Crestron production/service director, said, "The standard repair time is seven to 10 business days, following the date equipment is received. This new value-added service has already been enthusiastically received by our dealers for instances in which they require rapid turnaround."