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Best Buy’s Secrets For Thriving In The Amazon Age

Yes, Best Buy CEO Hubert Joly cited well-known tactics like pricing strategies and consolidating operations. But did you know that the retailer even examined the number of times its TVs were picked up in its warehouses?

“While running errands the other day, I ducked into a local Best Buy to pick up a pair of new headphones. What I saw inside was shocking.”

See the full story on The New York Times.