Encompass Supply Chain Solutions and De’Longhi have announced a partnership that will see Encompass become the main parts supply chain manager and authorized seller for De’Longhi in North America. De’Longhi will now refer buyers to order replacement parts directly from Encompass. The partnership will help ensure the continuity of parts availability for all De’Longhi home appliances including espresso machines, coffee makers, kitchen appliances, portable air conditioners, space heaters and more.
“De’Longhi is a manufacturer of popular, world-class home appliances and Encompass is proud to be the distributor of choice to help the company’s dedicated customers access the parts they need to extend the lifecycle of their favorite De’Longhi equipment,” said Robert Coolidge, CEO and President of Encompass. “This partnership enables De’Longhi to focus on the business of their business – manufacturing world renowned home appliances – while leveraging our industry-leading supply chain network to distribute critical replacement parts.”
Encompass will take on a pivotal role in managing De’Longhi’s parts distribution operations, including procurement, warehousing, pick-pack-ship, returns, and warranty/non-warranty support. As part of the partnership, Encompass will also ship warranty parts orders to De’Longhi authorized service providers (ASP) and self-servicing dealers (SSD) or their designated parts agent and other direct consumers of spare parts.
“We are excited to extend our partnership with Encompass. As Encompass takes the lead in reselling our spare parts and accessories in North America, we anticipate significant improvements in our logistics setup,” said Massimo Paludet, Director of De’Longhi Group. “This will enhance product availability and distribution, driving sales growth for both companies and delivering superior value to our customers.”
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