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Hermes’ BorderGuru Brings Integrated Logistics and E-Commerce Solutions to the U.S. Market

Chicago – Hermes, operator of the largest business-to-consumer (B2C) parcel shop network in Europe, announces the expansion of its retail supply chain digital services to the United States e-commerce market. Hermes’ BorderGuru is now going beyond the European market it already serves and offering U.S. retailers integrated logistics and e-commerce solutions.

BorderGuru now provides European and North American retailers an efficient and cost-effective means to sell and deliver goods worldwide. With BorderGuru, retailers and brand manufacturers can leverage Hermes‘ e-commerce services tailored to their individual business. Global full-service e-commerce solutions extend from managing IT and online store software to offering highly scalable warehousing and fulfilment return capabilities.

“The on-going boom in e-commerce is opening the door for many retailers who, to date, have been solely operating in their national market, giving them the chance to roll out their business models beyond country borders and tap new sales markets,“ says Martin Kreiter, Head of Global E-Commerce Business Development at Hermes and Director of BorderGuru. “Many customers, though, are put off by the high costs of shipping, long delivery times or currency and customs issues. BorderGuru sees itself as an enabler for cross-border shipments, offering clients an exciting launch pad for sales expansion, focussing on convenience and transparency without risk. Hermes provides American businesses looking to get a foot in the European markets with the services they need.“

Dedicated BorderGuru software is integrated directly into the client’s web shop, providing shoppers with an accurate listing of all costs, including potential customs duties and fees. On top of this, retailers have access to a global parcel tracking system, enabling them to follow where their shipment is around the world. Hermes is committed to high-quality customer service when it comes to their expertise in handling luxury goods worldwide.

The Hermes service portfolio also includes integration in global retailing platforms such as through the Hermes subsidiary, Zitra, and the sales platform of China’s trading giants,

“Many of our clients are on the cusp on the international distribution and are looking to expand gradually, without having to build up their own facilities in target countries,“ explains Kreiter. “For these clients, the Hermes Group, with its rich background in providing retail-related services, is able to offer a range of appealing options to help them tap new markets. These allow clients to set up their own websites or position themselves on platforms of established retailers and to market their products this way.“

About Hermes
Hermes provides international logistics services to the retail industry. Headquartered in Hamburg, Germany, it is a wholly-owned subsidiary of the Otto Group. The company is a leading specialist in retail-related services and partners with numerous distance sellers of all sizes. The range of services provided by the twelve Hermes companies embraces the full length of the supply chain: sourcing, quality assurance, transport, fulfillment and home delivery. In 2014, the Hermes Group grew its consolidated revenue to 2.230 billion euros and increased the number of employees to 12,470. In 2014, Hermes made more than 530 million deliveries to end customers, establishing Hermes as one of the leading B2C delivery companies in Europe. Hermes operates worldwide and has established country companies in Germany, the United Kingdom, United States, China, Russia, Italy and Austria. For further information, please visit