EDISON, N.J. –
At 385,000 square feet,
’s East Coast distribution center (DC), here, is the largest and newest of the e-tailer’s three warehouse and shipping facilities (the others are in Memphis, Tenn., and at headquarters in City of Industry, Calif.).
Indeed, the Edison site handles 40 percent of all volume for the online-only merchant, which ranked 12th on TWICE’s Top 100 CE Retailers listing, with $2.3 billion in sales in 2009.
According to VP Bernard Luthi, who variously heads the company’s merchandising, marketing, web operations and customer service functions, the New Jersey DC fulfills 15,000 orders a day on average during the non-holiday season, filling 30 to 40 trucks with some 20,000 SKUs.
Like each of Newegg’s distribution facilities, the New Jersey DC is a model of logistical efficiency, and 99.8 percent of orders received by 2:30 p.m. are picked, packed and out the door the same day, Luthi said, resulting in two-day delivery for 90 percent of orders. Consequently, the company guaranteed Christmas delivery on purchases made as late as Dec. 23.
TWICE visited the Edison site just as the holiday season was kicking into high gear. Here’s some of what we saw.