After its successful pilot program in the Los Angeles, Chicago and Milwaukee markets, Kohl’s now accepts eligible Amazon returns at all of its 1,100+ stores across the U.S.
“The nationwide rollout of the Amazon Returns program is our single biggest initiative of the year,” said Michelle Gass, Kohl’s chief executive officer in a statement. “Our top strategic priority is driving traffic, and this transformational program does just that. It drives customers into our stores, and we are expecting millions to benefit from this service.”
Customers can bring in their returns to their local Kohl’s, regardless if they have the box or label, Kohl’s will pack up and send the eligible products to Amazon for free.