Fort Worth, Texas - RadioShack
has enlisted AT&T's ConnecTech services unit to provide its customers with
home installation and remote IT support nationwide.
The services, which include TV and
home-theater installation, PC setup and support, and home-network installation,
are available to both RadioShack's AT&T and non-AT&T customers.
The carrier launched ConnecTech last year to tap into the
estimated $1 billion home-services marketplace, and offers its services to
consumers directly at http://connectech.att.com.
The new agreement with RadioShack is believed to be
its first retail contract.
"AT&T is a technology leader,
and it made sense for us to leverage their expertise to enhance the customer
experience at The Shack," said Peter Whitsett, the chain's executive VP and
general merchandising manager. RadioShack sales associates will continue to
provide customers with in-store support.
"It's a highly mobile world and consumer
choices are becoming more complex every day, so it's a natural fit to offer a
wide range of support services both in the stores and in their homes," Whitsett
Customers can choose from several
levels of in-home support, often available with next-day appointments. ConnecTech's
service menu includes wireless-home-network installation from $119, basic TV
and home-theater installation from $149 and in-home PC support from $179.
"Our services are tailored
perfectly for RadioShack's connected, digital customers," added Randy Feger, AT&T's
consumer home services VP. "Now they can save time and start enjoying their new
technology right away with convenient and affordable support."