By Lisa Johnston
New products on display at the American International Toy Fair, held in N
Melville, N.Y. — Canon USA said Thursday it opened a service and support center in Ridgefield Park, N.J., offering comprehensive product repair and maintenance services for its professional imaging products.
Canon said the Ridgefield Park on-site repair operations include state-of-the-art camera and lens dark rooms, Canon's most advanced adjustment and calibration equipment, spare parts inventory, and repair staff to work offering quick turnaround of professional products.
The new facility will be available exclusively to Platinum and Gold level members of Canon’s Professional Services (CPS) program, including owners of Cinema EOS products and broadcast lens clients.
The facility is Canon’s second service facility for professional clients, joining the Canon Hollywood Professional Technology & Support Center that made its debut last year.
Both facilities provide factory quality repair and maintenance service for Canon's professional-grade cameras, including EOS DSLR cameras, Cinema EOS cameras and high-definition camcorders.
An advanced reservation is required for all service and support requests.
Canon Professional Services (CPS) Platinum and Gold level members can make reservations via the CPS hotline (888) CPS-4540. Owners of Cinema EOS, professional video cameras and broadcast lenses should call (855) CINE-EOS to schedule an appointment.
Additional camera and lens service facilities for both professional and consumer clients are located in Jamesburg, N.J.; Irvine, Calif.; and Newport News, Va. By the end of the year, Canon said it plans to further expand the local service center presence to the Midwest supporting Chicago-area imaging professionals.
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