With the proliferation of e-commerce, retailers of mobile devices and accessories can be sure that if a customer walks through their door they are looking for high touch service. To make sure retail staff is ready, TESSCO Technologies (NASDAQ: TESS) has recently released an updated version of its popular GoConnect™ app. GoConnect is an interactive training and certification program designed to develop effective sales associates and increase sales of mobile accessories. According to TESSCO, there is nothing else like this in the industry.
The app is packed with elements of gamification, social media, message boards and rewards. Most importantly, there are more analytics and data to ensure utilization. The analytics will give TESSCO the insights it needs to continually improve the app, ensuring it remains an effective tool to develop staff and drive accessory sales. The program provides a dynamic course curriculum with incentives delivered in a mobile first environment for on-the-floor learning, benchmarking and performance reporting. Training topics include holistic category education, brand and product focused courses and selling strategies.
TESSCO has more than 30 years of experience in the networking and communications product world. It offers retailers a comprehensive suite of services to drive increased sell-through, productivity and profitability.
To learn more about GoConnect or request a demo, visit the TESSCO GoConnect webpage or call 800.305.9772.