SOUTHLAKE, Texas — ProSource, the largest audio, video, and integration buying group in the United States, has announced the addition of Centricity as a group exclusive service partner.
Formerly Bankers Warranty Group and Bonded Builders Warranty Group, Centricity is a wholly owned subsidiary of Bankers Financial Corporation. With over 40 years of experience, the company offers comprehensive and customized programs across a range of products including service contracts, warranty and contact center solutions. Service plans protect the customer long after the manufacturer warranty expires and provide them with 24/7 call center support.
Comprehensive group programs include:
• Standard single component coverage
• Custom installation system coverage
• iConnectProtect monthly subscription plan
“The key to a successful service contract program is superior customer service and expedited claims handling,” said Dave Workman, CEO and President of ProSource. “The experienced Centricity team is committed to our members’ success with a wide range of convenient service solutions.”
“Consumers are looking for fast, efficient, knowledgeable, and friendly service, which is why we invest in the people and processes necessary to deliver an exceptional customer experience,” said Melissa Go, Centricity’s Senior Client Services Account Manager. “We are a service and protection partner that puts the customer at the center of our world.”
For information on becoming a ProSource member, please contact Sherry Dantonio, Director of Membership, at (562) 810-1706 or by email at [email protected]
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ProSource is a cooperative, member-owned, not-for-profit buying group representing more than 550 specialty retailers and custom integrators. With annual sales of more than $5 billion, ProSource is the largest specialty and consumer-electronics merchandising group in the United States, which allows it to negotiate stronger programs with manufacturers, helps independent dealers stay relevant to consumers, and keeps the specialty A/V channel competitive. For additional information go to www.prosourceinfo.com.