Ramsey, NJ — Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta), ranked #1 in customer loyalty in the MFP Office Copier market for 10 consecutive years, today announced the expansion of its digital customer service experiences with the launch of the easy-to-use MyKMBS mobile app.
The company’s “Voice of the Customer” initiatives — including extensive customer journey mapping — showed a desire for expanded fast, convenient and engaging digital and mobile interactions. Available for both Android and iOS devices, the MyKMBS app now provides customers with a consistent, integrated and seamless multi-channel customer service experience so they can manage accounts from their smartphones, 24/7.
A customer can use their MyKMBS.com log-in to access the app which includes multiple options for locating and selecting their Konica Minolta bizhub®, including barcode scanning and GPS location. Customers can manage their device and initiate a service call, order supplies, or enter a meter read – from anywhere.
“We listened to our customers’ needs for virtual customer service and interactions that are easy, fast and reliable,” said Kay Du Fernandez, vice president, Marketing, Konica Minolta. “A customer can begin managing their account from anywhere at any time, truly moving forward our vision of the Workplace of the Future™.”
About Konica Minolta
Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the Workplace of the Future™ (www.reshapework.com). With our comprehensive portfolio, we deliver solutions to leverage mobility, cloud services, and optimize business processes with workflow automation. Our All Covered IT Services division offers a range of IT strategy, support, and network security solutions across all verticals. Konica Minolta has been recognized as the #1 Brand for Customer Loyaltyin the MFP Office Copier Market by Brand Keys for ten consecutive years and is proud to be ranked on the Forbes 2017 America’s Best Employers list. Konica Minolta, Inc. has been named to the Dow Jones Sustainability World Index for five years in a row. We partner with our customers to give shape to ideas and work to bring value to our society. For more information, please visit: www.CountOnKonicaMinolta.com and follow Konica Minolta on Facebook, YouTube, and Twitter @konicaminolta.us