MELVILLE, N.Y., November 17, 2014 – Canon U.S.A., Inc., a leader in digital imaging solutions, is proud to announce that for the sixth consecutive year it has earned the Center of Excellence certification by BenchmarkPortal, placing its customer support center in the top 10 percent for efficiency and effectiveness in the technical support category. The Center of Excellence is a prestigious recognition based on best-practice metrics drawn from the world’s largest database of objective and quantitative data that is audited and validated by researchers from BenchmarkPortal.
“When I visited the Canon center six years ago, I was very impressed with the matching of deep product knowledge with contact center best practices,” said Bruce Belfiore, CEO of BenchmarkPortal. “Maintaining high levels of excellence in the center over a period of years is a wonderful testimony to the contact center management team, the frontline agents – as well as senior managers, who support and encourage this excellence. Canon call center professionals have shown exceptional dedication and results, for which I commend them.”
BenchmarkPortal awards the “Center of Excellence” designation to customer service call centers that rank in the top 10 percent of the call centers surveyed by industry segment. Companies are audited and validated by researchers from BenchmarkPortal against a balanced scorecard of metrics for efficiency and effectiveness. This balanced scorecard includes key performance indicators, employee satisfaction ratings, and cost-related and quality-related evaluations.
“Canon U.S.A., Inc. is committed to 100 percent U.S.-based customer service and support and we are honored to be consistently recognized for our efforts by BenchmarkPortal,” said Leroy Farrell, vice president and general manager, Engineering Services and Solutions Division, Canon U.S.A., Inc. “This award is a testament to our Technical Support team’s continued commitment to providing the highest level of customer service and an exceptional customer experience.”
The Technical Support Center provides advanced support services to the Company’s vast network of direct and non-direct sales channels covering a wide range of products and solutions, including the Company’s full array of software as well as hardware offerings including imageRUNNER ADVANCE, imageCLASS, imagePROGRAF, VarioPrint, imagePRESS and imageFORMULA product lines.
For more information about Canon’s Technical Support Center, visit www.support.cusa.canon.com.
Founded in 1995, BenchmarkPortal is a global leader in the contact center industry, providing benchmarking, certification, training, consulting, research and industry reports. The BenchmarkPortal team of professionals has gained international recognition for its innovative approach to best practices for the contact center industry. BenchmarkPortal hosts the world’s largest database of contact center metrics, which is constantly being refreshed with new data. BenchmarkPortal’s mission is to provide contact center managers with the tools and information that will help them optimize their efficiency and effectiveness in their customer communications. For more information on BenchmarkPortal please call 1-800-214-8929 or visit www.BenchmarkPortal.com
About Canon U.S.A., Inc.
Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions. With approximately $36 billion in global revenue, its parent company, Canon Inc. (NYSE:CAJ), ranks third overall in U.S. patents granted in 2013† and is one of Fortune Magazine’s World’s Most Admired Companies in 2014. In 2014, Canon U.S.A. received the PCMag.com Readers’ Choice Award for Service and Reliability in the digital camera and printer categories for the 11th consecutive year. Canon U.S.A. is committed to the highest level of customer satisfaction and loyalty, providing 100 percent U.S.-based consumer service and support for all of the products it distributes. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. In 2014, the Canon Americas Headquarters secured LEED® Gold certification, a recognition for the design, construction, operations and maintenance of high-performance green buildings. To keep apprised of the latest news from Canon U.S.A., sign up for the Company’s RSS news feed by visiting www.usa.canon.com/rss and follow us on Twitter @CanonUSA.
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†Based on weekly patent counts issued by United States Patent and Trademark Office.
Specifications subject to change without notice.