For our April 15 issue focusing on the user experience and customer service, we’ll be speaking with industry insiders on crucial tips and tactics for consumer tech retailers.
No coverage about retail customer service would be complete without a few horror stories, if included only for the sake of commiseration.
With that, we ask you to share your best — and by best, of course, we mean worst — stories involving customer service as told through the eyes of the retailer. Whether it was because of a technical glitch, unreasonable customer expectations, or poor planning on your part, we want to hear about it. We know you’re not alone.
Please leave your name and business if you’re comfortable enough. All other stories will be cited anonymously.