Retail

Best Buy chairman/CEO Richard Schulze said the consumer electronics industry has turned the corner in its devaluation of products, and he has re-engineered his...

“We can’t spend enough to shout above the clutter of Christmas, so we won’t shout about it,” said Henry Chiarelli, executive VP and general...

Many in the warranty business say that providing extended repair contracts just doesn’t cut it anymore. Replacement contracts are superceding the traditional repair contracts...

Note: Based on sales of multi-channel goods to U.S. consumers. * denotes lower online sales than reported by the company. Source: National Retail Federation...

How the customer relates to you depends entirely on how you listen to the customer. Selling Advantage, By Stan Adler The Lost Art Of...

CHERRY HILL, N.J. — Deutsche Financial Services, a division of Deutsche Bank, is re-entering the inventory financing business for electronics/appliance retailers with a new...

Despite the loss of the industry’s second-largest retail account, white goods manufacturers say they will readily find a place for their orphaned products. Whirlpool,...

The NATM Buying Corporation has begun to embrace the Internet. Though still trailing more web-savvy groups, notably Associated Volume Buyers with its b-to-c selling...

I’d like to remind dealers and others of a truism that has been around since the beginning of the appliance and consumer electronics industries:...

I called a CE store in search of 10-foot interconnects for a portable MiniDisc player. The store was part of a large company that...

Commentary by Bill Stuart Each year countless companies hold their annual management meetings where the subject of improving customer service always comes up. Represented...

In a GERS presentation called “E-Commerce In A Box,” Mike Strauss, VP/business manager of Panurgy, a leading global IT solution provider, outlined what he...

CHICAGO — Wards began selling majaps online earlier this month. The assortment, which is limited to washers, ranges, refrigerators, dishwashers and small appliances by...

The following study presents original research on shoppers’ online buying behavior within the consumer electronics category. The report, based on consumer polls, is the...

To “e-” or not to “e-” was the question for many gift-shoppers during the recent holiday selling season. According to eight e-commerce experts gathered...

TWICE honored the best retailers, e-tailers and industry greats with its annual Excellence In Retailing Awards during International CES. The Excellence In Retailing award...

ARLINGTON, VA. — Consumers are generally satisfied with existing mechanisms for the repair and return of products in the consumer electronics industry, according to...

A strong market for consumer electronics, major appliances and personal computers has resulted in a booming business for private-label credit cards, as more retailers...

West Coast specialty chain Good Guys is creating a new dot-com company to spearhead its entry into e-commerce this spring. The high-end, San Francisco-based...

Just when they thought things couldn’t get any better, they did. Back in 1998, consumer electronics retailers lauded the explosive combination of a soaring...

With the furniture business going strong and new appliance technology accelerating replacement cycles, prospects for the Best Brands Plus (BBP) buying group look generally...

TWICE: Manufacturers have been rather slow in formulating their Internet policies. Will this be the year that authorization opens up? PAYNE: I think the...

As the economy remains robust, and unemployment figures maintain a level below 5%, the bulk of dealer problems I’m called upon to resolve are...

Historically, business for third-party service administrators tends to boom with each new wave of pricey, cutting-edge consumer electronics. A consumer, the theory goes, is...

The growing importance of e-commerce as a key distribution channel for consumer electronics hasn’t been lost on retail finance companies. Indeed, just as e-tailers...

Wolf Camera, the 700-plus-store specialty chain, plans to open four new locations in New York City within the first quarter of next year, bringing...

SEATTLE — CarToys, a 29-unit mobile audio and wireless communications specialty retailer, has signed VAC Service Corporation to administer its extended service program. The...

Minneapolis — For Best Buy, providing predictions of holiday best sellers has become as traditional as a post-Thanksgiving sale. This year is no different...

As consumer electronics retailers increasingly embrace the Internet as a significant adjunct to their brick & mortar sales, and as e-tail-only dealers gain greater...

They’ve made their lists, checked them twice, and are learning which vendors are naughty or nice. That, in a nutshell, is what retailers, e-tailers...

Life is good for third-party service administrators. The industry, having cleaned up its collective act after past practices had tarnished its image, now finds...