DULLES, VA. – National Electronics Warranty Corp. (NEW), a provider of extended service contracts and buyer protection programs for consumer electronics products, has Web-enabled its Service Management Authorization Reporting and Tracking (SMART) system.
Under the system, customers can bring a broken product back to the store for repair-either under the manufacturer’s warranty or out of warranty-regardless of whether the store offers onsite repairs. NEW believes this level of service and support will increase customer loyalty and satisfaction, and decrease product returns.
SMART retailers can now log onto a dedicated website to schedule a repair, track the repair status, and view information by customer name, order number or product name. Stores and consumers never see an invoice for a warranty repair. The SMART system also provides out-of-warranty repair estimates and billing.
NEW manages a network of more than 12,000 qualified repair technicians and service centers nationwide.