N.E.W. Customer Service Companies (NEW), a leading provider of extended service contracts, has become the first company in the service plan industry to be certified by J.D. Power and Associates' certified call center program. NEW received the certification by providing “an outstanding customer service experience,” J.D. Power said.
“This award demonstrates our commitment to deliver great service on behalf of our clients, and to ultimately deliver a high level of satisfaction to consumers,” said Fred Schaufeld, chairman/CEO of NEW, who cited the company's many industry firsts, including 24/7/365 call center operations, 48-hour claims processing, and replacement plans for lower-priced products.