news
Amazon Tops In Customer Satisfaction (Again)
There’s a reason why Amazon is eating everyone’s supper and it can be boiled down to two words: customer satisfaction. The term has actually...
Research
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Christmas Weekend Web Sales Outpaced Black Friday: Verizon Study
Santa and crew hardly left the station before shoppers resumed their e-commerce cavorting, a Verizon study showed. According to the carrier’s Retail Index, which tracks consumer...
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Holiday 2015: It Ain’t Over ’Til It’s Over
As the pre-Christmas shopping cycle winds down, retailers are girding themselves for Round 2. That’s the period between Dec. 26 and New Year’s when...
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One-Third Of Homes Primed For Smart-Home Technology
Smart-home technology is used by 21 percent of all U.S. households, and another 36 percent are viable future customers, a Strategy Analytics analysis concluded....
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Saturday Was Super For Online Retailers
So-called Super Saturday, the last Saturday before Christmas, lived up to its expectations this weekend as one of the busiest shopping days of the...
news
Know Thy Customer: Who Buys The Most Tech?
A new study by ComScore and digital tech publisher Purch provides some insight into which consumer groups buy the most tech devices. Here are...
news
Amazon Crushing The Holiday Season: Report
A new consumer study by digital services firm BloomReach shows that Amazon has utterly dominated the holiday selling season in online searches, shopping and...
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Holiday Shopping’s Far From Over: Report
With only 10 days left before Christmas, retailers had better brace for a final barrage of holiday sales. Despite an earlier-than-ever start to the...
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Black Friday Postscript: Tech Did Better On Thanksgiving
Sales of consumer electronics were stronger on Thanksgiving than they were on Black Friday, an assessment by Stitch Labs shows. According to the inventory...
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U.S 4K TV Penetration To Hit 35% in 2019
U.S. household penetration of Ultra HD 4K TVs will jump to 34 percent in 2019, providing significant opportunities for retailers, IHS forecasts. The U.S....
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TV Sales Have Doubled This Holiday Season: Survey
Consumers are buying nearly twice as many TVs this holiday season as last year, a new survey suggests. According to a Christmas shopping forecast...
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Microsoft Finally Gets Tablets Right, Report Contends
This is the year that “Microsoft and its partner OEMs finally got tablets right,” Strategy Analytics contends. The research and consulting company pointed to...
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Storefronts Down, Online Up In Holiday Weekend Tally
The final tallies are in, and it appears brick-and-mortar took a shellacking over the Black Friday weekend, as more and more consumers migrated to...
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Tech Takes Strong Black Friday Share: CTA
Black Friday came and went and technology products once again played a crucial role in shoppers’ gift-giving plans, according the Consumer Technology Association (CTA)....
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North American Smartphone Growth Outpacing Global Growth
North American smartphone sales continue to grow but at slower rates than last year, with 2015 unit and dollar sales to end users expected...
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iPhone Users Break 100 Million Mark In U.S.
The number of iPhone users in the U.S. hit 101 million at the end of September, but the growth in Apple’s installed base is...
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CTA Sees ‘Record-Setting’ Black Friday Week
A record-setting 91 million Americans — 37 percent — expect to purchase tech or tech accessories during Black Friday Week, according to the Consumer...
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Oct. Sales Slip 4% For Tech, Appliance Retailers
Retail sales at the nation’s electronics and appliance stores fell 4 percent year over year in October, to $8.6 billion, the U.S. Commerce Department...
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Black Friday Pricing: Déjà Vu, Part II
Last month comparison shopping site Brad’s Deals demonstrated that Black Friday promos are often recycled from past years. Now, personal finance site WalletHub has...
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TV Will Take A Hit This Holiday Season: CTA
Despite the overwhelming popularity of tech this holiday season, a spending shift from big-ticket TVs to less expensive audio, mobile and emerging tech devices...
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No Turkey For You: 40% Of Thanksgiving Shoppers Will Hit The Stores
Consumers are ready to spend, spend, spend this Black Friday and holiday season, and phooey to those who complain about working on Thanksgiving, a...
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Smartphones, Tablets Take Toll On PC Ownership Among Youth
Growing smartphone and tablet ownership put a lid on desktop and laptop PC ownership in the U.S., with PC ownership rates falling the fastest...
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Tech Will Rule The Holidays Online: Adobe
Cyber Monday To Hit A Record $3 Billion In Online Sales Consumer electronics will be the overwhelmingly predominant product category purchased online this holiday...
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Black Friday Pricing: Top 25 Tech Predictions
With a record 50,000 advertised deals expected this Black Friday, and the largest-ever pre-holiday release of new smartphones, tablets, streaming-media players and other in-demand...
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Microsoft’s CE Products Get Almost As Much Respect As Apple’s
Consumer perceptions of Microsoft’s consumer electronics products are on the upswing, and the company “appears ripe to disrupt Apple’s hold across markets” thanks to...
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Nearly Half Of All Holiday Shopping Will Take Place Online This Season: NRF
Amazon prepares by hiring 100,000 seasonal workers More shoppers — 46.1 percent — will be browsing for and buying gifts online this holiday season...
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Holiday 2015: 47% Of Shoppers Think Stores Should Close Thanksgiving; Most To Make Walmart 1st Black Friday Stop
A clear majority of consumers believe stores should remain closed on Thanksgiving Day according to a just-completed holiday poll, reflecting a backlash from some quarters. The...
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Shoppers Sound The Death Knell For Black Friday
Early promotions dissipate impact Years of holiday creep may have finally taken their toll on Black Friday. According to a consumer poll commissioned by...
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Tech And Appliance Chains Took A Hit In September
Sales at consumer electronics and appliance retailers fell 5.8 percent year-over-year in September to $8.6 billion, the U.S. Census Bureau reported. Compared to the...
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Tech Will Top Toys This Holiday Season: ICSC
Consumers will spend more on electronics this holiday season than any other category except for traditional gift cards, a new survey suggests. According to...
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What Will Be The Hottest Tech Gifts This Holiday?
Holiday sales of CE products are expected to hit nearly $34.2 billion this year, the Consumer Electronics Association (CEA) said. Driving the season’s 2.3...
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Holiday Sales Growth Will Slow To 3.7%, NRF Says
The National Retail Federation (NRF) is projecting a $630.5 billion bounty for merchants this holiday season — a 3.7 percent increase over last year...
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Top 10 Things You Need To Know About Black Friday & Holiday 2015
A survey of over 2,000 consumers and 230 retailers and vendors by PricewaterhouseCoopers (PwC) revealed 10 leading trends that can help you compete this...
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The Top Car Amp & Speakers So Far In 2015
CEOutlook has published a list of the top brands for 12-volt amps and speakers for the first six months of the year, as determined...
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Tablets To Fizz Again, Strategy Analytics Says
Things are looking up for tablets in 2016. Shipments will grow 7 percent globally in units after a 4 percent decline in 2015 as...
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Interbrand: Apple & Google Are Global MVPs
The two companies topping Interbrand’s annual valuable brands list will likely come as little surprise to anyone who regularly reads TWICE. Apple won and...
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Top 10 Black Friday 2015 Predictions
Consumer site BestBlackFriday.com is back with its top predictions for the biggest sales day of the year. Cofounder Phil Dengler told us his forecasts are...
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Mobile Devices Knock PCs Out Of Kids’ Gaming Hands
It’s not a good week for PCs. First they receive low satisfaction scores for the third year in a row, and now kids are...
news
Consumers Aren’t Satisfied With Their PCs Or Their TVs
U.S. consumer satisfaction with PCs is down for the third consecutive year, and this includes what they think about tablets. Satisfaction with TVs and...
news
Consumer Sentiment In September Remains Flat
Consumer confidence toward the overall economy remains flat, while expectations about technology spending rose slightly in September, according to the latest data released today...
CES-2016
Global TV Shipments See Biggest Decline Since 2009
Global TV shipments saw their steepest decline in a quarter since Q2 2009, when worldwide demand slumped amid the global recession, according to research...
news
Ready Or Not, Holiday Shopping Has Already Begun
Despite complaints from some quarters (including this one) over holiday creep, more and more consumers seem to be starting their fourth-quarter shopping in Q3....