Ridgefield Park, N.J. – The latest annual J.D. Power High-Definition Television (HDTV) Satisfaction Report recognized Samsung for the second consecutive year as delivering the highest customer kudos in two categories: HDTVs 50 inches and above and 50 inches or below.
For the latest study, J.D. Power surveyed more than 3,750 consumers who purchased an HDTV in the past 12 months. The company measures satisfaction on a scale of 1,000 based on eight factors: overall satisfaction, performance; reliability; ease of operation; style/appearance; features, warranty and price.
In the 50-inches and above category, Samsung scored 871, and in the 50-inches and below category, it scored 856. In both categories, Samsung ranked highest for overall satisfaction, performance, reliability, style and appearance, features and warranty.