Two major manufacturers stand out from the crowd in delivering the most dependable computers and tablets, while two of the biggest names in PCs earned failing grades.
That’s the conclusion of national IT support provider Rescuecom, based on a review of its own repair records. According to the company’s Q3 Computer Reliability Report, Samsung and Apple lead the pack in providing the most trouble-free products.
“Each of these companies manufactures some of the best performing computer and mobile devices, particularly continuing to improve upon and release new models of tablets, laptops, and 2-in1 devices,” the company said.
At the other end of the spectrum are Toshiba and last-place HP, whose products prompted third-quarter service calls at a rate that far exceeded their market share.
HP, said Rescuecom, displayed “an unfortunate inability to make adaptations necessary to improve on a constant need of computer support for its tech devices,” while Toshiba failed to “continue the improvement it was making for a brief period.”
Holding the middle ground were Lenovo, Asus, Dell and Acer, in that order.
Concluded Rescuecom: “It will be interesting to see if Samsung and Apple continue to keep their top rankings or if some contenders will apply new technological innovations in order to claim their coveted positions.”
The full rankings are below: