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Lowe’s Adds Majap Repair Service


No. 2 majap retailer Lowe’s has brought white-goods repairs inhouse. The home-improvement chain launched a repair services program in the second half of 2010 “to further meet our customers’ desire for a simplified and seamless experience,” the company reported in its just-released 10-K filing. Having greater control over the after-sale service will result in more positive customer experiences, Lowe’s said, which should help drive incremental repeat business and additional purchases across the store. The company also expects to realize cost savings through lower appliance return rates and by working with vendors to resolve any quality control issues it may identify.

Fisher & Paykel Adds New Fridge Features


Fisher & Paykel has added new features to its Active Smart line of counter-depth French door and bottom-mount refrigerators for 2011. Key improvements include Energy Star qualification, an internal water filter, deeper door bins for storing larger items, and cantilevered shelving for easier cleaning. Bottom-mount models now also feature a full extension freezer drawer system.

Both configurations share smart technology that detects and monitors usage patterns and adjusts the refrigerators’ operations accordingly. The company said the latest design improvements were afforded by enhanced engineering processes.

In other Fisher & Paykel news, Dr. Keith Turner has succeeded the retiring Ralph Waters as chairman. Stuart Broadhurst continues as CEO and managing director.


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