New York – XM Satellite Radio reception has been interrupted for an unspecified number of subscribers since about noon Monday, with some subscribers receiving only a handful of channels and others getting a no-signal message.
XM said it doesn’t know how many of its 8 million subscribers have been affected and said service would be back soon.
In past weeks, service has been interrupted occasionally, with some subscribers able to receive only XM’s promotional channel.
As of 11:45 a.m. Tuesday, the company’s site said the following:
“As many of you know, XM customers have experienced service outages or significantly degraded service since Monday mid-morning, May 21.
“We quickly identified the problem and are working hard to return to our normal levels of service. The problem occurred during the loading of software to a critical component of our satellite broadcast system, which resulted in a loss of signal from one of our satellites. We expect normal service to resume midday today (eastern daylight time).
“XM apologizes for any inconvenience this has caused. For updates, please go to www.xmradio.com.
In the meantime, you can enjoy many of our music channels on XM Radio Online (xmro.xmradio.com) if you are close to computer.
Again, we regret any inconvenience for not having your XM Radio service fully available.