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White-Glove Delivery Start-Up Apogee Providing Premium Installation And Set-Up

There’s a new alternative in town for retailers, manufacturers and distributors in search of CE-, appliance- and furniture-specific delivery services.

San Francisco-based Apogee, led by CEO Derek Jones, formally opened its doors last month with a trained and certified delivery and installation team that can provide three tiers of service:

* Basic: delivering the product in its packaging;

* White Glove: adds basic assembly of electronics or furniture; installation of appliances; basic training on delivered products; and customer service support

* White Glove Premium: adds custom delivery times; complex CE and furniture assembly; complex appliance installations; detailed training on, plus testing and programing of, delivered products.

“Customers go from carefully selecting the right appliances or piece of furniture with the help of knowledgeable sales representatives to setting up the delivery and installation with crews that are often focused on completing the number of stops they have for the day instead of extending the high-end customer experience that began in the showroom,” Jones said. “Why should the exemplary customer service and trust end once the delivery process begins? Apogee aims to take the stress out of that process by not only delivering their order but also delivering the level of service the brands’ customers have grown to expect.”

Leveraging the management team’s more than 60 years of experience, Apogee developed “advanced logistical technologies” which it combines with “unparalleled customer service,” whether under its own brand or acting as a brand ambassador under a customer’s badge.

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