Miramar, Fla. — High-performance video-projector manufacturer SIM2 introduced a new dealer support program called its “Partnership Promise.”
The program “seeks to redefine the standard for manufacturer-dealer/installer cooperation in the high-end custom theater market, so that SIM2’s reputation for responsiveness and service will complement its well-deserved eminence in technical excellence,” the company said.
“With ‘Partnership Promise’ our intention is to duplicate that kind of respect and admiration by delivering the best buyer and ownership experience in the industry,” stated SIM2 USA president Giorgio Corazza. “Partnership Promise gives shape to our conviction that SIM2’s luxury products absolutely require premium service and support.”
SIM2’s Partnership Promise is incorporated into its redesigned 2007 service policy, which has already launched to dealers and custom installers.
Among the highlights are immediate access to seven-day telephone service and technical expertise, with extensive after-hours and weekend contact, and a universal 48-hour turnaround on any necessary returns.
In addition a new range of factory-supported advance-replacement and repair options was added. These have been designed to provide dealer/installers factory support and flexibility to address any situation which will help to significantly reduce customer downtime.
A new demo warranty program is also said to significantly reduce dealer costs while encouraging customer access to the eyes-on demonstrations.
Partnership Promise also incorporates SIM2’s expanded training program, which over the coming year will see many more ISF, CEDIA, and SIM2 factory training sessions and courses that the company made available to its dealer/installers in 2007.