Sterling, Va. - New Customer Service Companies, a leading provider of extended-service plans, buyer-protection services and product support, will host Service World 2009 from Oct. 14-15 at the Hyatt Regency Reston in Reston, Va.
The annual user conference, developed six years ago by NEW's recently acquired ServiceBench business, focuses on using innovative strategies to drive service excellence throughout the post-sale service chain. Participants include leaders in retail and manufacturing who share best practices through case-study presentations, panel discussions, breakout sessions and social activities.
"The importance of improving customer loyalty and retaining customers is always critical in business, but never has it been more essential than in today's environment," said Louis Rose, VP of NEW ServiceBench operations. "At Service World, service industry thought leaders are given a unique opportunity to share insights and best practices while learning how new service management solutions can help them take their service programs to even higher levels of excellence."
Bill Maddox, NEW service management VP, will give a keynote address on "Driving Service Excellence." The general session of the conference will include presentations from Rose about the product road map of ServiceBench, NEW's suite of service-management solutions.
Panel discussions will include such topics as "Leveraging Delivery and Installation Opportunities" and "Being Green - Environmental Impacts." Breakout sessions will focus on best practices and innovative solutions for enhancing customer service, including such areas as mobile connectivity, delivering care online, data capture and managing costs.
To register for the event, visit http://tinyurl.com/serviceworld2009.