Sterling, Va. – New Customer Service Companies, a leading
provider of extended-service plans, buyer-protection services and product
support, will host Service World 2009 from Oct. 14-15 at the Hyatt Regency Reston in Reston, Va.
The annual user conference, developed six years ago by NEW’s
recently acquired ServiceBench business, focuses on using innovative strategies
to drive service excellence throughout the post-sale service chain. Participants
include leaders in retail and manufacturing who share best practices through
case-study presentations, panel discussions, breakout sessions and social
“The importance of improving customer loyalty and retaining
customers is always critical in business, but never has it been more essential
than in today’s environment,” said Louis Rose, VP of NEW ServiceBench
operations. “At Service World, service industry thought leaders are given a
unique opportunity to share insights and best practices while learning how new
service management solutions can help them take their service programs to even
higher levels of excellence.”
Bill Maddox, NEW service management VP, will give a keynote
address on “Driving Service Excellence.” The general session of the conference
will include presentations from Rose about the product road map of
ServiceBench, NEW’s suite of service-management solutions.
Panel discussions will include such topics as “Leveraging
Delivery and Installation Opportunities” and “Being Green – Environmental
Impacts.” Breakout sessions will focus on best practices and innovative
solutions for enhancing customer service, including such areas as mobile connectivity,
delivering care online, data capture and managing costs.
To register for the event, visit http://tinyurl.com/serviceworld2009.