Hoffman Estates, Ill.
– Sears.com has ended the practice of automatically adding extended
service contracts to online orders of major appliances.
According to a report by
the retailer confirmed that service contracts have been added to majap orders
by default since 2010, although customers had to either confirm the choice or
select another option before proceeding to checkout.
Sears received “very little negative consumer feedback,” a
spokesman told MSNBC, until consumer advocate Edgar Dworsky, founder of ConsumerWorld.org,
took umbrage when a five-year service plan for $470 appeared without his
consent alongside his selection of a French door refrigerator on Black Friday.
In response to Dworksy’s complaint, Sears now offers
customers the default choice of declining the protection agreement, the
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