Hoffman Estates, Ill. - Sears.com has ended the practice of automatically adding extended service contracts to online orders of major appliances.
According to a report by
, the retailer confirmed that service contracts have been added to majap orders by default since 2010, although customers had to either confirm the choice or select another option before proceeding to checkout.
Sears received "very little negative consumer feedback," a spokesman told MSNBC, until consumer advocate Edgar Dworsky, founder of ConsumerWorld.org, took umbrage when a five-year service plan for $470 appeared without his consent alongside his selection of a French door refrigerator on Black Friday.
In response to Dworksy's complaint, Sears now offers customers the default choice of declining the protection agreement, the spokesman said.