launched Thursday its
Samsung Product Support TV (SPSTV) channel as one of the Samsung Apps for its
The SPSTV apps
will access what the company calls “the world’s first HDTV-based application
The SPSTV App
allows users to stream Samsung product support content 24 hours a day, seven
days a week directly to their living rooms. It is now available for download on
all 2010 Samsung TVs that feature Samsung Apps.
Content for SPSTV
is streamed to TVs over the Internet and provides product support to Samsung
customers through a library of how-to video guides, weekly live-shows and
interactive chat sessions.
The goal of the
services is to bring customer service and product support beyond a toll-free
number and into users’ living rooms, Samsung said.
SPSTV App offers a library of more than 150 how-to videos covering topics from
setting up a Samsung TV to syncing a Samsung mobile phone with a laptop, with
plans to add more videos as new products are launched. New videos will also be
created to address questions that consumers have encountered in the past.
Other apps partners
include: Blockbuster, Netflix, Pandora, Twitter, USA Today and Vudu.
recently added Apps for Facebook and Google Maps.